Facilities and Workplace Services Manager

Sprouts Farmers Market•Phoenix, AZ

7h•Onsite

About The Position

The Campus Facilities & Workplace Operations Manager is responsible for facilities operations and workplace services at the Sprouts Farmers Market Support Office. This role plans, establishes goals and objectives by overseeing building maintenance, systems, and equipment, manages front-of-house functions including fitness center, and event spaces, and delivers a reliable, high-quality workplace experience for team members and guests. The role partners cross-functionally to ensure safety, compliance, and long-term facility performance, leads StoreCare teams, manages operating and capital budgets, and serves as the primary contact for facility incidents and emergency response.

Requirements

8–10 years of facilities or maintenance management experience supporting corporate office environments; bachelor’s degree preferred or equivalent experience.
Proven ability to manage multiple projects and resolve complex facility issues under pressure using sound judgment.
Hands-on experience with facilities work order management systems and strong project management capabilities.
Deep technical knowledge of building systems, including HVAC, plumbing, electrical, automation, and controls.
Demonstrated success managing large operating and capital budgets ($10M–$20M).
Strong analytical, organizational, and time-management skills with the ability to prioritize effectively.
Excellent written and verbal communication skills and the ability to build effective relationships with internal stakeholders and vendors.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Communication: Convey information, ideas, and feedback clearly and concisely in an engaging manner that helps others understand and retain the message; listening actively to others.
Customer Focus: Place a high priority on the team member and guests perspective when making decisions and taking action; implementing service practices that meet the organization’s needs.
Driving for Results: Set SMART goals and measure progress; tenaciously working to meet or exceed goals and making continuous improvement. Seeking innovative ways to solve problems that result in unique and differentiated solutions.
Positive Approach: Demonstrate a positive attitude in the face of difficult or challenging situations; provide an uplifting (yet realistic) outlook on what the future holds and the opportunities it might present.
Coaching and Developing Others: Engaging team members and teams in developing and committing to individual development plans that target specific behaviors, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities; planning and supporting the development of individual skills and abilities.
Leading Change: managing the new office dynamic and supporting the new location and ways of working.

Nice To Haves

Professional certifications (IFMA, BOMI, PMP, CFM) and grocery or retail facilities experience preferred.

Responsibilities

Lead all facilities operations for the Sprouts Corporate Campus, including buildings, out-parcels, parking garage, fitness center, and common areas, ensuring uninterrupted operations.
Make rapid, high-impact decisions under pressure to mitigate disruptions, control costs, and maintain a positive support office experience.
Oversee all hard services and building systems (HVAC, electrical, refrigeration, elevators, plumbing, fire/life safety, roofing, , landscaping, waste, and specialized equipment).
Oversee soft services, including janitorial programs, plant care, event spaces, breakroom amenities, wellness rooms, and workplace services.
Manage and communicate with relationships with vendor and contracts, including IFM partners, ensuring SLA, KPI, and quality compliance; lead MBRs, QBRs, and ABRs in partnership with Procurement.
Plan, execute, and oversee maintenance, repair, and capital projects end-to-end, including scope, quality control, scheduling, and invoice reconciliation.
Manage R&M and workplace OPEX/CAPEX budgets, including forecasting, cost controls, quote reviews, change orders, and invoice validation.
Conduct facility inspections and ensure compliance with lease terms, warranties, and all applicable local and state regulations.
Partner cross-functionally communicating with Architecture, Engineering, Construction, Real Estate, Compliance, Business Protection, and Loss Prevention to resolve complex facility and safety issues.
Analyze facility data and conditions to drive timely, cost-effective solutions that minimize disruption to employees and guests.
Drive operational excellence through explanation of standardized SOPs, RACI development, preventative maintenance programs, and continuous process improvement.
Manage space planning and workplace requests, including office assignments, moves, furniture and equipment (FFE), ADA, and ergonomic needs.
Cultivate a proactive, service-oriented culture that emphasizes accountability, empathy, responsiveness, and continuous improvement.
Provide 24/7 on-call support for urgent and unforeseen facility issues.

Benefits

Competitive pay
Sick time plan that you can use to support you or your immediate families health
Vacation accrual plan
Opportunities for career growth
15% discount for you and one other family member in your household on all purchases made at Sprouts
Flexible schedules
Employee Assistance Program (EAP)
401(K) Retirement savings plan with a generous company match
Company paid life insurance
Contests and appreciation events throughout the year full of prizes, food and fun!
Bonus based on company and/or individual performance
Affordable benefit coverage, including medical, dental and vision
Health Savings Account with company match
Pre-tax Flexible Spending Accounts for healthcare and dependent care
Company paid short-term disability coverage
Paid parental leave for both mothers and fathers
Paid holidays
Get Paid Every Day!
Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday.