Facilities and Workplace Experience Coordinator

The Millennium Group•Berwyn, IL

8d•Onsite

About The Position

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. This role ensures the Chicago office runs smoothly by overseeing daily facilities operations, vendor‑supported services, front‑of‑house experience, mailroom and amenities, security and access management, and on‑site event support. The position partners closely with building management, conducts regular inspections, manages office projects and space changes, and maintains a professional, safe, and welcoming workplace. Strong organization, customer service, and the ability to work independently in a fast‑paced environment are essential, with bonus value placed on experience with building systems, space planning tools, security protocols, and corporate event support.

Requirements

HS Diploma required - Higher education preferred
Proven experience in facilities management or workplace operations.
Strong leadership skills. Able to direct activities with vendor partners without having direct authority.
Proficiency with modern office technologies such as Microsoft Outlook, Copilot, Slack, and other platforms.
Ability to work with Microsoft Excel to compile monthly reports and Microsoft PowerPoint to contribute to quarterly business reviews.
Excellent organization skills and strong initiative required; ability to work independently with minimal direct supervisionand ability to work and prioritize independently.
Must demonstrate exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills
Must be able to learn new skills quickly. Flexible, adaptable, and able effectively juggle multiple tasks and competing priorities
Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
Maintains confidentiality while working with highly sensitive materials
Able to walk, bend, kneel, stand, and/or sit for extended periods of time
Able to lift or move 50lbs or greater at times

Nice To Haves

Familiarity with building management systems (BMS).
Experience with space planning tools or office layout software.
Knowledge of basic security protocols and access control systems.
Experience supporting corporate events or office hospitality services.
Ability to put together and lead presentations with high-level stakeholders.
CFM or FMA are a plus

Responsibilities

Oversee day to day operations of Chicago office, ensuring that all services are effectively delivered and facility and workplace needs are met some individually and some through vendor/contractor partners. These operations include but are not limited to security and front desk, janitorial, all workplace amenities, shipping & receiving, building system and general maintenance.
Conduct regular building/floor walk throughs and inspections to ensure cleanliness, safety, and functionality.
Liaison with building property management in support of building systems and common area maintenance requirements.
Facilitate and manage various office projects such as remodels, office buildouts and various moves/adds/changes.
Oversee lobby and reception operations to ensure a professional and welcoming environment.
Manage mailroom and shipping operations, ensuring timely and accurate handling of deliveries.
Maintain pantry/snack inventory and reorder as needed to support staff needs.
Able to assess and troubleshoot furniture and equipment adjustments.
Manage visitor check-in procedures to ensure a secure and professional workplace.
Handles the issuance and replacement of employee and visitor badges; maintaining accurate records of badge inventory and access logs.
Coordinate with building/property management on access control and emergency preparedness.
Assist with conference room configuration and setup for meetings and events.
Coordinate with catering vendors and ensure timely delivery and setup.
Support guest check-in and wayfinding during on-site events.
Provide on the ground support to ensure smooth event execution and quick resolution of any issues.