Director, Workplace Experience & Facilities

FGS Global•New York, NY

9d•$115,000 - $145,000•Onsite

About The Position

FGS Global is seeking an organized proactive and hospitality-driven Director, Workplace Experience & Facilities to lead the smooth and professional operations of our growing New York office, the headquarters for FGS Global. This role is ideal for someone who is self-motivated, thrives on variety in a fast-paced environment, enjoys problem-solving, has high personal standards and takes pride in creating exceptional workplace experiences. You'll be the go-to person for ensuring our physical workspace is a welcoming environment for employees and guests, conveying the prestige and excellence of the FGS brand. You will be personally hands-on, with a “no job too small” mentality, and oversee a small team that ensures the office runs efficiently and effectively. You will also drive and support broader operational and cultural initiatives. In addition, you will play an important role in helping to lead the upcoming physical move to our new 80,000 sq. ft office at Penn2 in late 2026 and developing and implementing our approach and operating procedures in our new space. You will also closely collaborate with our office managers in ten other office locations in North America to ensure our high standards are maintained and key processes are consistent everywhere. This role is based in our New York office and requires being physically in the office 5 days a week.

Requirements

8-10 years of experience in office coordination, facilities management, or operations in a professional office environment, preferably with additional experience in the hospitality industry, or a strong orientation towards a hospitality-focused approach
Demonstrated ability to manage multiple tasks and competing priorities
Experience with vendor management and procurement processes
Track record of delivering excellent internal customer service
Strong organizational skills with exceptional attention to detail
Excellent written and verbal communication abilities
Proactive and dependable, with a strong sense of ownership
Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint)
Comfortable with workplace management software and digital tools
Fundamental understanding of meeting room technology and AV
Basic budget tracking and expense management capabilities
Problem-solving mindset with resourcefulness and initiative
Ability to lift and carry up to 40 lbs. regularly (for moving supplies, furniture, event materials, etc.)
Capability to stand, walk, bend, and reach throughout the workday
Comfortable navigating multiple floors and building areas
Able to perform hands-on tasks such as setting up meeting rooms, arranging furniture, and organizing storage areas
Friendly, approachable demeanor with a “how can I help” service-oriented attitude across all levels of employees and executives
Professional discretion when handling sensitive information
Flexibility and adaptability in dynamic environments
Team player who collaborates effectively across functions
Self-starter who anticipates needs and takes ownership
Calm under pressure with strong crisis management instincts

Nice To Haves

Familiarity with health and safety regulations and compliance requirements
Experience supporting hybrid or flexible workplace models
Knowledge of sustainable workplace practices

Responsibilities

Ensure office spaces remain organized, functional, and welcoming
Serve as the first point of contact for workplace-related inquiries and requests
Coordinate office maintenance, repairs, and cleaning services
Manage office supplies inventory and procurement processes
Monitor and respond to building management communications
Manage and direct additional facilities team, including one facilities coordinator
Ensure incoming and outgoing mail and packages are handled efficiently
Ensure that our staff and office set-up is welcoming to clients and guests and conveys a high standard of excellence and hospitality at all times
Manage and direct reception and office maintenance colleagues, including two receptionists and one office support staff
Oversee conference room management, catering, and logistics to support client and guest meetings and events in the office
In partnership with others, develop and execute workplace events that build culture and camaraderie, including happy-hours and ERG-sponsored events
Manage our in-office lunch program and support other internal workplace events, including internal team meetings
Address day-to-day employee workplace needs and concerns
Coordinate onboarding logistics for new hires (desk setup, access cards, welcome materials) in conjunction with HR and IT to ensure a welcoming and supported experience those new to the team
Manage office amenities
Coordinate with vendors for office services, including cleaning, maintenance, etc.
Process invoices and track expenses against operational facilities budgets
Negotiate and maintain vendor contact lists and service agreements
Conduct regular quality checks on vendor performance
Source and onboard new vendors as needed
Maintain workplace documentation, including inspection and compliance related procedures, and related policy manuals
Support workplace projects such as individual office moves, physical space renovations, or reconfigurations
Manage the budget tracking and expense reconciliation
Lead all physical safety and emergency preparedness matters in the office.
Develop, implement, and maintain physical safety protocols, including emergency evacuation plans, fire / life safety training, drills and procedures, first aid response, and incident reporting processes, in conjunction with building management.
Conduct regular safety audits and risk assessments of office facilities to proactively identify and mitigate hazards.
Ensure all safety equipment (e.g., fire extinguishers, AEDs, emergency kits) is regularly inspected, maintained, and accessible.
Maintain compliance with all local, state, and federal health and safety regulations, including OSHA and building codes.
Collaborate with building management, security, and external safety consultants to ensure comprehensive office safety coverage.
Maintain accurate records of safety incidents, inspections, and compliance documentation.
Manage workplace technology platforms (desk booking, A/V Systems, etc.)
Troubleshoot basic workplace technology issues, escalating to IT as necessary
Maintain accurate logs and records in facilities management systems