Facilities and Collaboration Analyst (On-Site)

CliftonLarsonAllen•West Hartford, CT

8d•$99,600 - $114,000•Onsite

About The Position

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other. CLA is growing and seeking to hire an experienced Facilities and Collaboration Analyst to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment. In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation. This fulltime, in office role is responsible for overseeing a team that provides comprehensive technical support across specific locations, ensuring seamless operations and strategic alignment with business objectives. This role requires expertise in troubleshooting complex technical issues, managing on-site hardware, software, and network problems, and maintaining conference room equipment to support business continuity. How you’ll create opportunities in this Facilities and Collaboration Analyst role:

Requirements

2 years of relevant experience required
Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.
Hardware : Knowledge of computer hardware components and peripherals.
Video Systems : Proficiency with projectors, screens, and video conferencing tools.
Software Applications : Familiarity with common software applications and enterprise solutions.
Networking : Understanding of network protocols, configurations, and troubleshooting.

Nice To Haves

The following certifications are preferred: CompTIA A+: Foundational IT skills. CompTIA Network+: Networking skills. Microsoft Certified: Azure Fundamentals: Cloud services. Cisco Certified Network Associate (CCNA): Networking expertise.

Responsibilities

Follow our technology standards within specific geographic locations.
Ensures all technology within the office is being used effectively and efficiently.
Proactively collaborate with on-site CLA family members to address current and future technological needs, ensuring all business requirements are met.
Escalate technical issues to Seniors or Leads.
Oversee the setup and maintenance of conference room equipment.
Maintains inventory within specific location.
Interacts with office personnel daily gaining feedback and evaluations of technology and other IT solutions.
Partner closely with IT team members to implement solutions and improvements.
Assist with delivering training and guidance to staff on technical tools and systems.
Ensure accurate records of support requests and resolutions are maintained.
Assist resolution efforts of 2nd level tickets and request.
Becoming a liaison with various IT teams on projects as required.
Assist with IT-related concerns within the region.
Research and recommend new technologies to enhance efficiency and productivity.
Assist with identifying automation initiatives to reduce manual tasks and optimize workflows.
Encourage continuous improvement and adoption of best practices in IT operations.