F&B Supervisor

EXCHANGE HOTELS MANAGEMENT • Enterprise, NV

5d

About The Position

At Hyatt Place Las Vegas in the Silverton Village, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The F&B Supervisor is responsible for overall operation of Food and Beverage areas while maintaining quality standards and maximizing profitability. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Hospitality demands a flexible schedule that may require extended hours as business requires – on any day at any hour, including evenings, weekends, and holidays.

Requirements

• 4-year College Degree, or equivalent, related experience
• Ability to communicate effectively both verbally and in writing.
• Identification that establishes identity
• Identification that establishes the right to work in the United States

Responsibilities

• Adhering to all division and local standard policies and procedures
• Preforming all guest contact activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction
• Maintaining a cooperative, team-like attitude in working with supervisors and fellow achieve our common goals of maximizing guest satisfaction and profits margins
• Maintaining a positive attitude toward the hotel and the job being performed
• Reporting to work on time (as scheduled) and in proper uniform/attire
• Must have Food Handler Card on person at all times and up to date
• Must have TAM and Health Card on person at all times and up to date
• Supervises and manages Kitchen Team of up to 5 people. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands Local, State and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations to include inventory and ordering.Ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.
• Attend department meetings, as scheduled
• Follow “clean as you go” policy in all work performed
• Comply with all local/division energy conservation and accident/loss prevention guidelines
• Maintain a good record of attendance. (Follow procedures for notifying management, if unable to work)
• Present a neat, polished appearance to our guests by following established grooming and uniform standards
• Report any guest or associate accidents/injuries to the most easily accessible manager, immediately
• Perform all other duties as assigned by supervisors/management
• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level