F&B Supervisor | Hilton Garden Inn Merced | Merced, CA

PM New•Merced, CA

21h•Onsite

About The Position

The F&B Supervisor at Hilton Garden Inn Merced is responsible for overseeing the daily operations of the food and beverage service, ensuring high standards of service and guest satisfaction. Key duties include monitoring the performance of servers, bartenders, and buspersons, supervising guest service, and assisting the restaurant manager with various tasks such as establishing side work duties, conducting menu classes, and taste panels. The supervisor is also tasked with maintaining financial standards, preparing daily communication, checking restaurant cleanliness and setup, and ensuring compliance with all state, federal, and corporate liquor requirements, as well as PMHS cash handling and accounting policies. The role requires strong communication skills, a professional demeanor, teamwork, and the physical ability to lift and move heavy items. Adherence to hotel standards for work procedures, dress, grooming, punctuality, attendance, and safety and security protocols is essential.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Ability to use point of sale system.
Ability to lift/carry weights up to 50 pounds.
Ability to push/and pull carts of products weighing up to 150 pounds.
Remain professional at all times, and treat all guests and associates with courtesy and respect, under all circumstances.
Meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
Adaptable to change in work area and in hotel procedures.
Willingness to learn new skills and/or improve existing ones.
Ability to solve routine problems that occur on the job.
Ask for help whenever not sure how to do something.
Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Responsibilities

Monitor servers, bartender and busperson adherence to all service standards.
Supervise service for guests, being watchful of signals from guests in need of service.
Assist manager to establish and monitor side work duty completion.
Maintain bank to PMHS standards.
Read daily communication sheets from the previous shift and prepare one for the following shift.
Check floor plan for appropriate coverage.
Check restaurant cleanliness and set up.
Check service stands and aisle areas.
Check tables for cleanliness and proper setup.
Abide by all state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
Oversee staff to ensure proper liquor controls are in place.
Oversee all staff in cash handling positions to ensure compliance with PMHS’s cash handling policies and procedures.
Comply with all PMHS accounting rules and standards to ensure compliance.
Communicate daily with the restaurant manager regarding special events, house counts, etc.
Assist restaurant manager in conducting menu classes and taste panels.
Communicate both verbally and in writing to provide clear directions to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.