F&B Supervisor, Guest Room Dining

BHC•Charleston, SC

48d

About The Position

The primary role of the F&B Supervisor, Guest Room Dining at The Charleston Place is to supervise staff while providing efficient, friendly, and excellent customer service. While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Requirements

Serve Safe and Tips training.
Ability to communicate with restaurant guests, suppliers, and colleagues to their understanding.
Ability to provide friendly, efficient, and courteous service to guests.
Ability to work under pressure, be organized, self-motivated, and work well with others.
Knowledge of hotel property and operating hours of each guest service area.
Basic knowledge of Charleston and surrounding areas.
High school diploma or equivalent.
Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, etc., at least 75 pounds.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
The role may require extended periods of time on your feet, especially during peak hotel hours or events.
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Responsibilities

Assist with scheduling and planning monthly staff meetings and encouraging a sense of teamwork and respect between all lounge associates.
Supervise staff; interview, hire, and train fresh staff; assist in preparing yearly performance appraisals.
Achieve objectives through example, direction, and delegations.
Assign duties for shifts; assist in opening and closing of shifts.
Ensure completion of all staff daily and weekly duties at the end of a shift.
Monitor food usage during shift to ensure proper food presentation throughout food service times.
Schedule proper maintenance of equipment and proper cleaning of lounge furniture.
Attend to and anticipate guests’ needs.
Maintain stock at appropriate levels and complete all side work.
Assist in other areas as needed.