F&B Supervisor

Lucky Eagle Casino•Rochester, WA

14h

About The Position

This position is responsible for day-to-day operation of Food & Beverage division. Will oversee all food and beverage areas and will implement departmental procedures, and ensure compliance with divisional training needs. Fills in for, and assists all other team members, as needed. Ensures the health and safety of all guests and team members and will ensure compliance with all applicable health and safety codes. This position ensures the confidentiality, security, and accuracy of guest’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

Requirements

A high school diploma or GED is required.
Must have three (3) years of experience in food and beverage, plus two (2) years of supervisory responsibility in an F&B Capacity and/or Casino environment required.
A working knowledge in the following areas: lounge, sports bar, deli, cafeteria, buffet, catering, and fine dining.
Must be able to learn and work with a POS system, Micro’s experience highly desirable.
Must be able to motivate and have superior guest and team member relations.
Must have State and County sanitation procedures knowledge and will be required to possess a current Washington State Food Handlers Permit and a Washington State Liquor License.
Must be a minimum of 21 years old and have the ability to obtain and retain a Washington State Class II Gaming License; successfully pass a pre-employment drug screen

Responsibilities

Promotes and insures delivery of positive guest and team member’s relations.
Ensures food quality and quantity for all food venues.
Attends and participates in department manager meetings.
Prepares schedules for assigned outlet.
Works with all mangers in relation to day-to-day details, (cleaning, prepping, organizing, in house promotions signage, comfort, etc.).
Oversee the success and responsibility for F&B’s role in events, parties, catering, banquets, and concerts.
Hands on with the evaluation process with managers and supervisors.
Ensures quality guest service through development and implementation of team member training programs, including but not limited to new hire orientations and guest service training.
May assist management staff with administrative duties, such as: menu, food, labor analysis, and payroll.
Is current on facility disaster plans and responds appropriate.
Ensures compliance with all regulatory agencies and State and Federal laws.
Maintains a strong presence on the floor.
Ensures productivity.
Monitors staffing levels.
Ensures Team Member development via coaching.
Count and accurately record gift shop inventory monthly.
Performs other duties as assigned.