F&B Shift Supervisor-1
About The Position
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Maintain daily employee work station and break schedules. Ensure prompt and courteous service to customers. Monitor employee compliance with established service standards. Greet and communicate with guests in a friendly and courteous manner. Oversee the service operation of restaurant during assigned shift. Ensure beverage shift operations are opened and closed properly and on time. Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur. Resolve guest complaints in a professional and timely manner. Requisition and maintain control of all inventories. Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions. Coordinate cleaning and repairs of beverage outlets. Perform related administrative and reporting duties
Requirements
- Must be at least 21 years of age.
- Must be able to stand and walk for majority of shift.
- Must have excellent customer service and communication skills.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
Nice To Haves
- Associate's degree in a related field, or one (1) year of related experience preferred.
Responsibilities
- Maintain daily employee work station and break schedules.
- Ensure prompt and courteous service to customers.
- Monitor employee compliance with established service standards.
- Greet and communicate with guests in a friendly and courteous manner.
- Oversee the service operation of restaurant during assigned shift.
- Ensure beverage shift operations are opened and closed properly and on time.
- Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
- Resolve guest complaints in a professional and timely manner.
- Requisition and maintain control of all inventories.
- Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
- Coordinate cleaning and repairs of beverage outlets.
- Perform related administrative and reporting duties
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What This Job Offers
Education Level
Associate degree
