F&B Shift Manager

Augustine Casino•Coachella, CA

12h

About The Position

The F&B Shift Manager works to ensure a positive experience for guests by overseeing all aspects of the dining experience. They assist with the execution of daily restaurant operations at Café 54, Ayily Bar and Menyikish Bar & Grill through training, supervision and team building. This position is well-educated on the policies and expectations of the company, exemplifying these standards for the Food & Beverage Team Members and setting them up for success in their positions.

Requirements

Proven leadership and experience managing a diverse team
Must be able to work effectively independently and as part of a team
Must be able to properly and accurately assess situations quickly while adhering to company policies
Must be able to use company systems and software, as well as the ability to troubleshoot common software problems
Must be effective in prioritizing daily tasks while accounting for unforeseen challenges
Must be able to fill in when there is a staffing shortage or no one available to break a Team Member
Must have open availability to include weekends, holidays, and all shifts
Must have a high school diploma or equivalent
Must have a minimum of 3 years of experience in an F&B management role
Must have and maintain a valid Food Handlers Certification and Responsible Beverage Server Certification
Must be able and willing to obtain a ServSafe Manager Certification within 30 days of employment
Ability to work in the standing position for hours at a time
Ability to complete sedentary work as needed
Light work exerting up to 20 lbs of force occasionally and/or up to 10 lbs of force frequently
Occasional bending, crouching, squatting, balancing, reaching above head, reaching above shoulder, and twisting at waist
Manages stress appropriately
Makes decisions under pressure
Manages anger/fear/hostility/violence of others appropriately
Regular multi-tasking

Nice To Haves

Casino experience is preferred

Responsibilities

In conjunction with the F&B Shift Manager team, supports the F&B Manager and Director in the successful implementation and reinforcement of existing and/or new departmental processes and procedures
Acts at all times with integrity, confidentiality, and honesty, promoting the company culture and values
Facilitates a positive environment and supports a safe and productive workplace
Trains new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve guests
Ensures all Team Members have a firm understanding of company policy, especially regarding standards of appearance, schedule changes, proper call-in procedures, the attendance policy, and standards of conduct
Completes and issues records or discussion or written corrective action
Completes payroll responsibilities as needed
Completes and issues evaluations timely and in accordance with the Handbook
Monitors and supervises the timely arrival of scheduled Team Members, remains aware of unforeseen challenges like scheduling conflicts and takes any necessary actions to ensure the business is adequately staffed
Establishes tasks for Team Members to ensure a clean workplace, including stocking supplies and maintaining clean restrooms and public spaces
Recognizes outstanding Team Members for exemplary work and celebrates those that are professional and go above and beyond
Addresses guest concerns in reference to food & beverage, their experience, or Team Member interactions
Actively seeks to resolve any concerns while adhering to the company policy and standards of behavior