F&B Shift Manager

Dufry Careers•Dallas, TX

3d•$21 - $23•Onsite

About The Position

The Hudson F&B Shift Manager I oversees quick service restaurant(s) or point-of-sale locations with up to $5M in sales, ensuring optimal operational and financial performance. This role requires exercising sound judgment and broad discretion to maintain clean, fully staffed locations that consistently deliver exceptional guest experiences while meeting profitability targets and brand standards.

Requirements

The combination of education and professional experience must exceed 5 years
Requires 3 years of experience leading a team of professionals engaged in developing and executing F&B operations programs
Requires 5-7 years of experience engaged in developing and delivering F&B operations programs
Completion of a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement
Experience managing the type of restaurant (QSR, casual dine, or full service, of similar complexity/Union and Non-Union, etc.) to which the role is assigned, including overall responsibility for success and failure of the restaurant under their leadership as identified by P&L
Demonstrates knowledge of F&B operations policies, products, service standards, and equipment procedures, or ability to develop this expertise quickly after hire/promotion
Strong leadership skills, financial acumen, and the ability to manage multiple operational aspects while driving profitability and maintaining brand standards
Business acumen and also has the mindset required to understand the long-term implications of Functional planning and to advance the organization’s goals
Demonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstances
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals

Responsibilities

Oversees opening/closing procedures and holds shift managers accountable for checklist completion
Deploys staff and resources to maximize profitability while maintaining P&L responsibility
Creates schedules, assign tasks, and ensure all shifts are covered
Hires, terminates, and makes advancement decisions for restaurant associates
Provides coaching, support, and recognition to drive employee engagement
Conducts onboarding/offboarding, training, and performance management
Implements diversity hiring practices, conducts bias-free interviews, and ensures equitable scheduling and advancement opportunities across all demographic groups
Manages daily ordering, receiving, and inventory stocking procedures
Maintains equipment through routine service and repairs
Utilizes management systems (MIV, Crunch Time, Kronos)
Maintains knowledge of brand standards, lease agreements, and procedures
Resolves customer and associate issues using sound judgment
Implements corporate marketing programs and promotional activities
Develops creative revenue-generating strategies
Ensures adherence to federal, state, and local health and safety regulations
Trains staff on safety protocols and wellness procedures
Manages audit responses and maintain compliance standards
The F&B Shift Manager I position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times