F&B Manager

CAHUILLA•Anza, CA

3d•Onsite

About The Position

The F&B Manager is responsible for the overall operation and profitability of the F&B function, including the Ribbonwood Grill and Bar departments. This position will serve as the point of contact for on/off-site catered events and In Room Dining. The F&B Manager must be skilled with sourcing product and creating/executing creative F&B promotions. In addition to maintaining high F&B quality, this position must establish structure and consistency with the team and operations to ensure the highest level of guest satisfaction.

Requirements

Must have five (5) years of experience in the F&B industry, including three (3) years of restaurant management experience and catering or banquet experience.
Bachelors degree in Restaurant Management or related concentration. Comparable combination of education and past work experience that is relevant to the position may be considered in lieu of the minimum education experience requirement.
Must be able to identify strategic issues, prioritize workload, as well as identify and develop effective programs and initiatives to maximize performance.
Working knowledge of profit and loss statements.
Excellent customer service relations.
Must be able to obtain and retain gaming license through Cahuilla Tribal Gaming Agency.
Must be able to effectively represent the gaming enterprise in a public venue.
Must possess demonstrated leadership ability, as well as organizational and strategic agility.
Must demonstrate effective managerial problem-solving, critical thinking skills with the ability to exercise independent judgement.
Must have the ability to inform and communicate orally and in writing in diverse and challenging situations to address problems promptly and successfully.
Must have the ability to identify and prioritize issues as appropriate in effort to drive measurable results.
Must demonstrate the ability to delegate and/or assign responsibilities and coordinate activities to meet objectives in an efficient and timely manner.
Must demonstrate the ability for team member development by mentoring, motivating, coaching, consistently providing feedback, and holding them accountable.
Must possess the ability to successfully interact with the public, team members, management, tribal enterprises, and county and state agencies.
POS knowledge and acumen - Agilysys POS knowledge desired.

Responsibilities

Participates in the development and implementation of business strategies within the Casino which are aligned with Cahuillas overall mission, vision, values, and strategies.
Develops and implements strategies for achieving F&B goals and supports achievement of the goals of the property.
Monitors status regularly and adjusts strategies as appropriate.
Participates in the development the annual budget in conjunction with other department managers.
Participates in the development of the quarterly F&B marketing plan and strategies.
Continually improves F&B and adheres to Cahuilla Casino Hotels policies and standards.
Maximizes profitability and revenue by directing the F&B operations
Leverages system-wide expertise and resources where possible to incorporate best practices and deliver services on a cost-effective basis.
Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems.
Audits and maintains food handling and safety, ensuring all F&B staff maintain valid required certifications.
Responds timely to food safety inspections and reports.
Oversees monthly F&B inventories for supplies and maintains optimum stock levels to meet customer demand, detect waste and avoid excess expense for optimal profit without adversely affecting F&B performance.
Develops and implements the menu offerings and pricing based on competition, market trends, costs, etc.
Continually inspects for cleanliness and maintenance of all F&B areas.
Continually inspects to ensure all safety measures are in place and being followed in all F&B areas per OSHA guidelines.
Continually inspects to ensure all team members are following and utilizing safety measures in all F&B areas per OSHA guidelines.
Ensures outlets meet or exceed directed standards.
Reviews guest complaints and responds as appropriate.
Supports catering sales goals by executing Player Development, Human Resources Team Member Events, and outside functions effectively.
Communicates to prospective catering customers
Clarifies customer requirements and suggests alternative menus, themes, etc.
Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with F&B and other departments if needed
Prepares accurate BEOs.
Negotiates sale of catering sales functions.
Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilities.
Monitors customer satisfaction with catering business; follows-up with key contacts on a regular basis to assess satisfaction.
Ensure all materials used are in accordance with CCH standards.
Develops and implements strategies and practices which support team member engagement
Recruits and selects qualified candidates.
Provides team members with the orientation and training needed to understand expectations and perform job responsibilities.
Communicates performance expectations and on-going feedback to team members.
Provides coaching and counseling as needed to achieve performance objectives.
Drives team member engagement through the creation and implementation of departmental action plans.
Works with Cahuillas Warehouse department, Buyer, and food vendors to maintain high food quality
Establishes relationships with food vendors and works with Cahuillas Buyer to negotiate pricing where possible.
Identifies vendor fairs to attend and also participates in food tastings.
Assists Accounting with any vendor disputes regarding invoices and payment.
Communicates effectively with guests, management, and team members.
Ensures all leads on potential on/off-site events are communicated to F&B leadership and Senior leadership; Works closely with Cahuillas Marketing team to support and execute F&B outlets including advertising and public relations campaigns through local sources.
Works closely with Restaurant and Kitchen Supervisors and Lead positions to maximize revenue while meeting or exceeding guest expectations.
Reports F&B revenue, costs, KPIs, and prepares other reports regularly for management.