F&B Intern

Marcus Corporation•Bloomington, MN

1d•Onsite

About The Position

The Hilton Minneapolis/Bloomington is seeking a dedicated Food & Beverage Intern to join its dynamic team. Ranked among the top Hiltons in North America, the hotel is committed to providing exceptional experiences for guests and team members. As an F&B Intern, you will gain hands-on experience in various aspects of food service, restaurant operations, and catering within the hospitality industry. The Hilton Minneapolis/Bloomington is a premier destination combining contemporary style with exceptional service, located near the Mall of America and Minneapolis city. It features 256 guestrooms, the critically acclaimed Bloomington ChopHouse, the inviting Olive Lounge, and a convenient Starbucks Grab & Go. Join the team and become part of a legacy of excellence in hospitality, making every stay truly memorable.

Requirements

Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
Ability to remember, recite, and promote a variety of menu items.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to interact with adults and children in a professional manner.
Maintain a clean environment and ensure area is always organized.
Ability to work POS system.
Computerized Reservation System handling.
Flexible schedule preferred.
No prior experience required.

Nice To Haves

Prior hospitality experience preferred.
Cash handling experience preferred.

Responsibilities

Meet and greet guests as they arrive, gather information such as name, check guest’s reservations or log them in as set up.
Politely take guests to table, hand them menus, wine list, and inform them who their server will be, inform them of specials and leave with a courteous greeting.
Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
Act as a cashier for Dining Room.
Thank all guests graciously and invite them to return.
Assist with banquet event orders and set up for private functions.
Prepare trays and deliver to rooms.
Check floors to be sure all trays and carts are retrieved.
Keep room service area clean.
Perform side work (open, close and shift maintenance duties).
Maintain all cleanliness and sanitation of restaurant area along with personal hygiene.

Benefits

A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
Discounted parking and bus pass program
“Two for one” movie theatre coupons at Marcus Theatres
Ability to grow your career, and transfer from one property to another
Paid time off
Medical, dental, and vision insurance, company-paid life insurance, and an employee assistance program
401k with employer match
Early wage access
And more!