F&B Coordinator

IHG•Chicago, IL

3d•$28 - $32

About The Position

DAILY OPERATIONS MANAGEMENT Oversee the start of daily food and beverage operations, ensuring all departments are prepared for service. Monitor staffing levels based on reservations, business volume, private events, and operational forecasts. Work closely with department leaders to make real-time staffing adjustments to maintain efficient service flow. Provide direct operational support to outlets by addressing service challenges, staffing gaps, and supply needs as they arise. PRIVATE EVENTS COORDINATION Support private event operations by following up on event inquiries and assisting with the planning and preparation process. Prepare, print, and organize event menus, signage, banquet event orders (BEOs), and other event-related materials. Conduct pre-event walkthroughs of event spaces to ensure cleanliness, proper setup, and service readiness. Coordinate with managers and operational teams to confirm staffing levels, supply needs, and service expectations for each event. Serve as a point of contact for event-related operational questions, updates, and last-minute changes. ADMINISTRATIVE SUPPORT Manage and respond to daily administrative emails in a timely and professional manner. Follow up on guest receipt requests, reservation inquiries, private event inquiries, and general business correspondence. Assist with menu printing, signage creation, internal meetings coordination, and other office-related administrative tasks. Maintain ongoing communication with internal marketing teams regarding promotions, event materials, menu updates, and brand initiatives. PAYROLL & EMPLOYEE RECORDS Review payroll records daily to ensure accuracy of employee hours, tips, and schedules. Process missed punch forms, schedule adjustments, timecard corrections, and other payroll documentation. Ensure compliance with Chicago Fair Workweek requirements by maintaining accurate scheduling records and documentation. Learn Evention system and gratuity distribution procedures; resolve payroll discrepancies, tip distribution issues, and employee compensation concerns. Communicate payroll policies, procedures, and updates clearly and professionally to employees. AUDIT & COMPLIANCE SUPPORT Review internal audit reports and operational results to identify trends and opportunities for improvement. Collaborate with the General Manager and Assistant General Manager to implement corrective actions and process improvements. Monitor compliance with company standards, labor laws, and operational policies. Maintain organized and accurate administrative, payroll, and operational records. INVENTORY & LOGISTICS Assist with inventory procedures by reviewing inventory files, tracking product levels, and updating records. Coordinate inventory logistics including deliveries, storage organization, transfers, and vendor communications as needed. Enter and maintain accurate inventory data to support purchasing decisions and forecasting. Partner with department leaders to identify shortages, ordering needs, and opportunities to reduce waste or improve storage efficiency.

Requirements

Experience in food and beverage operations, hospitality administration, or event coordination preferred
Strong organizational and multitasking skills
Excellent written and verbal communication skills
High attention to detail and accuracy
Working knowledge of payroll systems, scheduling tools, and inventory procedures
Ability to work flexible hours based on operational needs and event schedules
Proficiency in Microsoft Office and standard hospitality management systems

Responsibilities

Oversee the start of daily food and beverage operations, ensuring all departments are prepared for service.
Monitor staffing levels based on reservations, business volume, private events, and operational forecasts.
Work closely with department leaders to make real-time staffing adjustments to maintain efficient service flow.
Provide direct operational support to outlets by addressing service challenges, staffing gaps, and supply needs as they arise.
Support private event operations by following up on event inquiries and assisting with the planning and preparation process.
Prepare, print, and organize event menus, signage, banquet event orders (BEOs), and other event-related materials.
Conduct pre-event walkthroughs of event spaces to ensure cleanliness, proper setup, and service readiness.
Coordinate with managers and operational teams to confirm staffing levels, supply needs, and service expectations for each event.
Serve as a point of contact for event-related operational questions, updates, and last-minute changes.
Manage and respond to daily administrative emails in a timely and professional manner.
Follow up on guest receipt requests, reservation inquiries, private event inquiries, and general business correspondence.
Assist with menu printing, signage creation, internal meetings coordination, and other office-related administrative tasks.
Maintain ongoing communication with internal marketing teams regarding promotions, event materials, menu updates, and brand initiatives.
Review payroll records daily to ensure accuracy of employee hours, tips, and schedules.
Process missed punch forms, schedule adjustments, timecard corrections, and other payroll documentation.
Ensure compliance with Chicago Fair Workweek requirements by maintaining accurate scheduling records and documentation.
Learn Evention system and gratuity distribution procedures; resolve payroll discrepancies, tip distribution issues, and employee compensation concerns.
Communicate payroll policies, procedures, and updates clearly and professionally to employees.
Review internal audit reports and operational results to identify trends and opportunities for improvement.
Collaborate with the General Manager and Assistant General Manager to implement corrective actions and process improvements.
Monitor compliance with company standards, labor laws, and operational policies.
Maintain organized and accurate administrative, payroll, and operational records.
Assist with inventory procedures by reviewing inventory files, tracking product levels, and updating records.
Coordinate inventory logistics including deliveries, storage organization, transfers, and vendor communications as needed.
Enter and maintain accurate inventory data to support purchasing decisions and forecasting.
Partner with department leaders to identify shortages, ordering needs, and opportunities to reduce waste or improve storage efficiency.