F and B SUPERVISOR

Caesars Entertainment•Waterloo, IA

About The Position

The employee in this position is responsible for providing superior service to both internal and external guests. The F&B Supervisor is also responsible for assisting the F&B Manager in the administration, operation, and direct management of assigned F&B outlets. This position is responsible for learning and communicating the various policies and procedures required of the F&B department staff.

Requirements

must have the ability to lift up to 35 lbs. without assistance
must have the ability to walk, stand, lift, bend, and twist as required
must be able to work well with others
must have basic reading and math skills
must be able to maintain focus on the task at hand
must be able to maintain a calm and pleasant attitude in high stress situations
must have appropriate social skills and enjoy interacting with the public and coworkers
must have basic computer skills
Must be able to obtain and maintain a valid gaming license.
Must be able to receive and maintain all required certification(s).
Must complete all required company training.

Nice To Haves

Prefer High School Diploma/GED
1-2 years of restaurant experience preferred

Responsibilities

Ensure at all times operating principles are being adhered to:
Clean – Keep all areas clean and pristine.
Safe – Follow all safety policies and procedures.
Friendly – Get to know our guests and build genuine relationships with them.
Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
Display “Family Style Service” to deliver the best experience to our guests
Give a Family Style Service Signature Welcome and Parting interaction– We treat strangers like friends and friends like family.
Assist in creating a Strong Team – Strong Teams are those that work together toward a common goal.
Display a Positive Attitude– Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation.
Care about others; Passionate about your position; Enthusiastic about giving the best guest experience possible.
Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions.
Assists and advise other departments and company personnel, as necessary, to assure the successful performance of the restaurant and the company overall.
Directs in the development and training of staff to provide the guests with an outstanding dining experience.
Review staffing levels daily to maintain and control costs reflective of business levels to ensure maximum guest satisfaction.
Assists F&B manager with all sanitation laws and health regulations and applicable OSHA regulations in assigned outlets to meet or exceed said practices and requirements.
Assists F&B Manager in staff interviews, hires, evaluations and coaching and counseling to develop employees and build a cohesive team in the assigned outlets that will provide superior service to our guests.
Maintains, as required, stations charts, station rotations charts, attendance records, variance charts, and other records as needed for a smooth and cohesive operation.
Reviews and assists with par levels, inventories and purchasing of products to maintain and control costs reflective of business levels to ensure maximum guest satisfaction.
Completes all company-required training within designated time frames.
Assists F&B Manager in ensuring all team members are in compliance with all alcohol serving laws.
Performs other duties as assigned.