DR F and B Supervisor or F and B Bar Porter

Caesars Entertainment•Hammond, IN

20h•$15 - $22•Onsite

About The Position

Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery: Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years! DR F&B SUPERVISOR Supervise all employees engaged in bartending and serving for a specific outlet. Review manifest and staffing levels to determine appropriate work assignments for the staff. Check with Cooks to determine menu changes, substitutions or deletions for the day, and notify staff. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Monitor silverware and plate status and order items as needed with budget constrictions taken into account. Develop schedules to reflect staffing levels needed to give optimal guest service. Check out restaurant cashiers, cocktail servers or other employees with cash drawers to ensure cash balances. Train new employees and update all employees on new procedures or policies. Conduct a physical inventory of bar ware and requisition replacement items as needed. Coach and counsel all employees when needed to reinforce department and company policy and procedures. Maintain a well-informed shift by conducting daily shift meetings. Department walkthroughs are done on a daily basis to assure cleanliness and all equipment is operational. Must be able to work various shifts and hours to include holidays and weekends. Maintain the highest standards of professionalism when interacting with guests and co-workers. Have a basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside. Responsible for greeting, seating, and reservations per standards set by department. Assist all staff members to ensure complete guest satisfaction. Assist in all guest service area and public relations, dissatisfied guests and special requests. Follow all safety procedures; maintain work area for a clean and safe environment. Supervise all employees engaged in bartending and serving for a specific outlet. Review manifest and staffing levels to determine appropriate work assignments for the staff. Other duties as assigned. F&B BAR PORTER Maintain clean working bars in accordance with coast guard, Indiana Liquor Commission and Health Department standards. Remove the trash and clean bars, mop and sweep the storeroom and walk-in coolers. Remove all empty CO2 tanks, beer kegs and soda boxes to proper locations, deep cleaning of bars on both boats and land. Stock bars, respond to bartender requests for stock and check bar to monitor stock levels. Retrieve bar supplies from the storage area; stock and rotate the bar as required. Wash the glasses and ensure the ice bin is filled. Assist the bartenders. Smile and make eye contact when in contact with guest. Provide friendly, quick, professional service to guests and co-workers. Change CO2 tanks, beer kegs and soda boxes. Assist with the delivery of the stock. Clean and maintain break rooms (boat porters). Assist cocktail servers on glass removal. Notify supervisors/managers of equipment problems. Follow safety rules. Must be able to work various shifts and hours to include holidays and weekends. Other duties as assigned.

Requirements

Must be able to work various shifts and hours to include holidays and weekends.

Responsibilities

Supervise all employees engaged in bartending and serving for a specific outlet.
Review manifest and staffing levels to determine appropriate work assignments for the staff.
Check with Cooks to determine menu changes, substitutions or deletions for the day, and notify staff.
Investigate and resolve guest complaints or concerns in accordance with standard procedures.
Monitor silverware and plate status and order items as needed with budget constrictions taken into account.
Develop schedules to reflect staffing levels needed to give optimal guest service.
Check out restaurant cashiers, cocktail servers or other employees with cash drawers to ensure cash balances.
Train new employees and update all employees on new procedures or policies.
Conduct a physical inventory of bar ware and requisition replacement items as needed.
Coach and counsel all employees when needed to reinforce department and company policy and procedures.
Maintain a well-informed shift by conducting daily shift meetings.
Department walkthroughs are done on a daily basis to assure cleanliness and all equipment is operational.
Maintain the highest standards of professionalism when interacting with guests and co-workers.
Have a basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside.
Responsible for greeting, seating, and reservations per standards set by department.
Assist all staff members to ensure complete guest satisfaction.
Assist in all guest service area and public relations, dissatisfied guests and special requests.
Follow all safety procedures; maintain work area for a clean and safe environment.
Maintain clean working bars in accordance with coast guard, Indiana Liquor Commission and Health Department standards.
Remove the trash and clean bars, mop and sweep the storeroom and walk-in coolers.
Remove all empty CO2 tanks, beer kegs and soda boxes to proper locations, deep cleaning of bars on both boats and land.
Stock bars, respond to bartender requests for stock and check bar to monitor stock levels.
Retrieve bar supplies from the storage area; stock and rotate the bar as required.
Wash the glasses and ensure the ice bin is filled.
Assist the bartenders.
Smile and make eye contact when in contact with guest.
Provide friendly, quick, professional service to guests and co-workers.
Change CO2 tanks, beer kegs and soda boxes.
Assist with the delivery of the stock.
Clean and maintain break rooms (boat porters).
Assist cocktail servers on glass removal.
Notify supervisors/managers of equipment problems.
Follow safety rules.
Other duties as assigned.