F&B Supervisor- Sports Bar- Full Time

Hollywood Casino Lawrenceburg • Lawrenceburg, IN

2d

About The Position

SUMMARY: Assist the Food & Beverage Management team in monitoring the performance of all Food and Beverage team members as assigned. Ensure all Food & Beverage outlets are run in an efficient and effective manner. Ensure guests receive the ultimate ACES service experience. A Food and Beverage Supervisor may be assigned to work in any food and beverage outlet.

Requirements

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be proficient in Microsoft Outlook programs.
• Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• High School Diploma or GED; or two years previous customer service experience; or combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Excellent verbal and written communication skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance.
• Possess ability to operate an adding machine and have basic computer skills.
• Should be able to define problems, collect data, establish facts, and draw valid conclusions.
• Team member must be able to qualify for licenses and permits required by federal, state, and local regulations.
• While performing the duties of the job, the Team member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk, walk, or hear. The Team member is occasionally required to stoop, kneel, crouch, climb, balance and sit.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision, and ability to adjust focus.
• The Team member must occasionally lift and/or move up to 100 pounds.
• The noise level in the work environment is usually very loud.
• Team member will be exposed to an environment containing unrestricted second hand smoke.
• All Team members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded.

Nice To Haves

• Five years’ experience in Food & Beverage preferred, but not required.
• Previous experience in Food & Beverage desired, but not required.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
• Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
• Responds to guest needs and reports problems to Manager.
• Assists Manager with administrative duties, as assigned.
• Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.
• Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.
• Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.
• Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Provide positive communication and use ACES Training skills with every patron and co-worker.
• Perform duties in a safe manner; report any potential safety hazards to management staff.
• May be required to perform duties at the Lawrenceburg Event Center (LEC).
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED