Extra Help/HE Public Safety Dispatcher

University of Arkansas•Little Rock, AR

8h•$11

About The Position

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation. The Extra Help/(HE) Public Safety Dispatcher is responsible for the central dispatch to department officers and central command. This position is governed by state and federal laws and agency/institution policy.

Requirements

The formal education equivalent of a high school diploma
One year of specialized training in communications or related field
Knowledge of communication procedures and federal rules and regulations concerning dispatching equipment
Knowledge of communication equipment
Knowledge of emergency response procedures and practices
Ability to operate communication equipment
Ability to remain calm in emergencies and gather related information
Ability to communicate effectively orally and in writing
Ability to prepare reports of incidents and accidents
Ability to work a flexible shift which includes nights, weekends, and holidays

Responsibilities

Operate computer consoles, video monitoring equipment and other communication devices in the public safety department to receive requests for assistance
Identify the nature of the situation and dispatches public safety officers and/or other personnel as required
Receive calls from monitoring companies for fire, security and environmental alarm systems and notifies the proper authority
Maintain accurate records of calls and other communications transmissions by using the methods prescribed by the Public Safety Department
Prepare required reports, including incidents report. lost and found and any reports requested by Public Safety Officers
Operate the Arkansas Crime Information Computer terminal in accordance with state law, ACIC rules and UALR Public Safety procedures
Maintain contact with emergency services such as Little Rock Fire Department and MEMS ambulance with incidents arising on campus properties
Extract and relay important and lifesaving information to and from officers and victims to the appropriate emergency service
Answers a multi-line telephone system
Relay calls to the appropriate division/employee within the department. Also redirects calls not belonging to the Police Department to the appropriate University Department or individual
Answer a multi-line emergency phone system at the Police Department for all emergency phones on the UA Little Rock campus
Perform related responsibilities as required or assigned
Act as a link for coordinating the activities of field officers, security guards, student patrol and emergency responders from outside agencies