External Engagement Coordinator – Grants, Sponsorships and Donations Specialist

Roche • Town of Riga, NY

19d • $2,300 • Hybrid

About The Position

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
At Roche, over 95,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity. We believe every employee makes a difference. We are passionate about transforming patients’ lives. We are courageous in both decision and action; we believe that good business means a better world. And as Roche Services & Solutions Network (RSS) we are fully committed to enabling our Roche Network to transform the way they operate to ultimately focus on patients and deliver what patients need next.
The Opportunity
As an External Engagement Coordinator – Grants, Sponsorships and Donations Specialist, you bring expertise in operational management and compliance to ensure the effective handling of Grants, Sponsorships, and Donations (GS&D) requests initiated by Roche R&D Networks and Roche Global Congress Teams.
You act as a gatekeeper and facilitator, ensuring that all financial and non-financial contributions to Healthcare Organizations (HCOs) and Patient Groups (PGs) align with Roche’s compliance principles, adhere to local laws, and meet internal financial reporting standards. This includes upholding international regulations, such as EFPIA standards for sponsorships, and ensuring full transparency in the management and documentation of grants and donations.
While the business retains overall accountability, your role ensures that every transaction is ethically vetted, medically justified, and audit-ready.
You oversee the full GS&D process end-to-end, managing the operational workflow in partnership with relevant Roche Networks. This includes intake, documentation gathering, milestone tracking, final closure, and evidence collection to maintain the highest compliance standards.

Requirements

• Educational and Professional Requirements: Bachelor’s degree is mandatory, with 5+ years of experience in Customer Relations Management, Finance, Procurement, Event Management, or related fields.
• HCP/HCO Expertise: At least 5 years of experience interacting with HCPs, HCOs, or patient communities, alongside a strong understanding of Pharma collaborations with healthcare professionals.
• Compliance and Process Proficiency: Solid understanding of healthcare compliance and external reporting requirements, with proven troubleshooting, analytical skills, attention to detail, and sound compliance judgment.
• Project and Organizational Management: Exceptional project management and organizational skills to drive change and transform complex processes with excellence.
• System and Tool Proficiency: Experience with systems like iHCP/GSD, MyBuy, SAP, MDMS, and other affiliate approval tools.
• Stakeholder Engagement & Communication: Strong networking, cross-functional stakeholder management, negotiation, and communication skills to navigate global structures, partner with internal and external contacts, and succeed in a matrix environment.
• Mindset and Ethics: Demonstrates strong work ethic, personal integrity, cultural awareness, a continuous improvement mindset, and the ability to apply agile methodologies (e.g., scrum, lean, design thinking) for impactful outcomes.

Responsibilities

• Compliance Expertise and Advisory: Provide independent, expert healthcare compliance advice to senior leaders and ensure adherence to global and local regulations throughout the external engagement process.
• End-to-End Compliance Management: Manage the end-to-end compliance process for HCP/HCO, patient engagements, and GSD management, including accurate FMV calculation, compliant ToV transfers, and reconciliation of POs, invoices, and payments to ensure timely and accurate execution.
• Global Coordination & Reporting: Collaborate with global pharma compliance offices and affiliates to determine FMV, hospitality restrictions, and gain approvals, while ensuring timely and compliant submission of Actual Spend Reports in coordination with PCO.
• Travel & Logistics Execution: Execute travel and logistics activities as needed to support engagement processes.
• Customer Service & Engagement: Deliver high-quality customer service by responding to complex compliance-related queries, guiding stakeholders, tracking engagement processes, and ensuring timely, high-quality execution.
• Process Development & Continuous Improvement: Partner with Compliance and Procurement Leads to develop new processes, tools, or resources, scale up team capabilities, and address deviations and CAPAs with the Global Compliance Senior Leader.
• Inspection & Audit Readiness: Support the preparation of documentation for inspections and audits, ensuring compliance and readiness.

Benefits

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
• Excellent benefits & flexibility: Roche Annual Bonus, Monthly transportation allowance, Home Office set - up equipment, Health Insurance, Life/Accident insurance, Full salary when on sick leave for the first 9 days, Eyeglasses settlement, One-time payment options for various events in the life e.g. wedding, childbirth, Service Awards: We value loyalty with additional holidays and bonus payment, Work in a hybrid model (2 days/week from the office).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level