External Affairs Information Manager

Country Music Foundation•Nashville, TN

4d•Onsite

About The Position

The External Affairs Information Manager provides administrative and data management to the External Affairs, Development, and Education departments. This position will manage essential processes supporting all aspects of the departments including Membership, Major Gifts, Grants, School Programs, Family Programs, Community Outreach, and Sponsorships. The position offers a mix of day-to-day maintenance tasks and ongoing project-based work. The External Affairs Information Manager will ensure accuracy and the highest level of customer service while maintaining confidential information and working in a high-volume, fast-paced environment. An experienced Tessitura professional will manage the departments’ use of the Customer Relationship Management (CRM) system, increase efficiency of the departments using technology, train department staff on functionality of the Tessitura CRM and work closely with other departments to ensure interdepartmental needs are met. This position reports to the Director of External Affairs Events and Administration.

Requirements

Associates degree, college course work or relevant experience in Non-Profit Management, Development, Education Administration, Business Administration, or related fields.
Three years of Customer Relationship Management (CRM) technology experience.
Proficiency in Microsoft Office Suite, including advanced knowledge of Excel formulas and Word mail merge.
Exceptional organizational and time-management skills with proven ability to determine business requirements, multitask, and prioritize effectively.
Outstanding written, verbal, and interpersonal skills.
Must work well with and interact with a broad spectrum of personalities and diverse populations.
Ability to resolve conflicts and respond to inquiries in an appropriate and efficient manner.
Will manage expectations of all invested parties and communicate resolutions effectively.
Demonstrated ability to work independently with minimal supervision.
Must be able to work occasional evenings and weekends to support External Affairs events.
This position will report to work in office at the museum full time. Remote work opportunities are not offered.

Nice To Haves

Bachelor’s degree in Non-Profit Management, Development, Education Administration, Business Administration, or related fields.
Preference given to Tessitura users in development and/or ticketing capacities at mid to large-sized arts & cultural organizations.
Familiarity with Tableau analytics and reporting end-user interface, or like application.
Experience with budgeting and accounting.
Passion for the arts, museums, community engagement, and country music.

Responsibilities

Serve as the Tessitura super user and oversee its use for the External Affairs, Development, and Education departments.
Liaison with IT department on Tableau reporting needs and the use of departmental Tessitura data within the Tableau environment.
Oversee the processing and reconciliation of all Development and Education department revenue with Accounting department.
Maintain the integrity and accuracy of the data used by the External Affairs, Development, and Education departments, ensuring best practices for data entry are followed across the division.
Conduct regular data review, audits, and standardization updates, and larger data cleanup projects in collaboration with the IT department.
Provide scheduled and one-off reports, lists, and Tessitura extractions with divisional staff for regular department operations.
With IT department, create and maintain departmental data structures within Tessitura as appropriate to support regular departmental tasks and monthly/annual reporting needs for the institution.
Represent database and departmental needs at internal meetings.
Manage divisional constituents within Tessitura and ensure processes are in place for regular maintenance of key groups (i.e. donors, government officials, board contacts, schools, etc.)
Execute annual large data projects, including donor screenings, National Change of Address information review, donation appeal mass-mailing lists, and annual report donor listings.
Oversee acknowledgement and tax receipt process and management of digital donor files.
Prepare and format data from the Tessitura database for divisional use, including extensive use of Excel and advanced formula entry.

Benefits

Medical, Dental, Vision, Life Insurance Options
Competitive Pay
Paid Vacation and Sick Days
Paid Holidays (13) and Floating Holidays (2)
401(K) with Up to 3% Employer Match
Employee Assistance Program (Free Counseling and Legal Services)
Eligibility for Public Service Student Loan Forgiveness
FREE 24/7 Downtown Parking and Transit Benefits
Continuing Professional Offerings
Complimentary Museum Admission (For Yourself, Family, and Friends)
Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
Opportunities to Attend Exhibit Openings, Concerts and Special Events
Employee Engagement Activities and Opportunities
FSA and Dependent Care Options
Dog Friendly Work Environment
Volunteering and Community Engagement Opportunities