Exterior Warranty Technician

Pj Fitzpatrick•New Castle, DE

15d

About The Position

Job Summary: Are you tired of wondering if you will be working tomorrow or if you will be getting 40 hours this week? If so, experience what it is like to work for a professional home improvement company that offers top pay with additional performance incentives and great benefits including 401K with company match. P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician who can diagnose and correct issues associated with warranty claims and punch-list items on products installed by PJ Fitzpatrick, including, but not limited to: Roofing, Siding, Doors, Windows and Gutters.

Requirements

Lifting and carrying equipment and materials of up to 100 lbs.
Operating power tools and hand tools
Operating a metal bending brake
Climbing step ladders and 24' - 40' extension ladders
Walking and working on elevated and uneven surfaces (roofs)
Working outside exposed to the elements
Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions
Must have a valid drivers license.
Leak detection and resolution
Ability to identify troubleshoot problems
Offer solutions and deliver only the best customer service experience
Self-motivation and a desire to get the job done correctly
Ability to communicate recommendations for additional repairs and/ or replacement solutions to the customer
Have patience with customers in need

Responsibilities

Troubleshoot and diagnose various home repair issues
Communicate repair needs and opportunities to customers
Balance the needs of the customer with the profitability of the project
Generate Sales leads for gutters, roofing, siding, trim, doors, windows, and baths
Create and deliver detailed scopes of work and other forms
Accurately follow procedures
Maintain company vehicle, ensure regular and timely maintenance
Maintain professional appearance and reliability
Deliver the highest level of excellence in customer service
Manage daily schedule with direction from Coordinator
Maintain an active role in own advancement of product knowledge and best practices necessary for all scopes of work

Benefits

Paid Training
Overtime
Company vehicle with gas card and EZ Pass – You take vehicle home!
Medical, Dental, Vision and Life Insurance
Company Cell Phone and Tablet (iPhone and iPad)
401k with Company Match
Generous Performance Incentives
Fun atmosphere with regular games, contests, prizes, company events, and extra prizes
Paid Personal Time Off - including the day off for your birthday!
Equipment and tools such as a brake, ladders, power tools.