Warranty Technician

Bosch Group • Lincolnshire, IL

3d • $22 - $30

About The Position

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons
Use an 8D format to thoroughly report and resolve product issues.
Issue RMA’s to customers
Communicate with customers to ascertain relevant information for the failure.
Visit customer to review the processes and understand issues
Receive and evaluate returned product perform cause and effect analysis.
Recreate customer failure, reveal actual cause of failure through 5 whys, ANOVA, DOE and other analytical tools.
Clearly state root cause.
Assign tasks to appropriate individuals and follow up on completion of assignments to a target date.
Review effectiveness and relevance of corrective and preventive actions.
Submit process changes to production controls and processes
Submit Engineering Change Request (ECR) as needed
Other duties and responsibilities as assigned by manager

Requirements

• Ability to setup and conduct a hydraulic test
• Fluency in English
• Strong mechanical aptitude
• Able to understand a hydraulic schematic
• Able to lift 50 lbs
• Strong work ethic
• Complete daily workload without prompting.
• Q-pulse reporting
• 6-sigma Analytical competency
• Two years Associate degree in Engineering and/or applicable experience in an Manufacturing Environment
• Fluid mechanics background or education
• Understanding of hydraulic circuits
• Basic computer skills
• Must have US work authorization.
• Indefinite U.S work authorized individuals only. Future sponsorship for work authorization is not available.

Nice To Haves

• NFPA certification, preferred.

Responsibilities

• Use an 8D format to thoroughly report and resolve product issues.
• Issue RMA’s to customers
• Communicate with customers to ascertain relevant information for the failure.
• Visit customer to review the processes and understand issues
• Receive and evaluate returned product perform cause and effect analysis.
• Recreate customer failure, reveal actual cause of failure through 5 whys, ANOVA, DOE and other analytical tools.
• Clearly state root cause.
• Assign tasks to appropriate individuals and follow up on completion of assignments to a target date.
• Review effectiveness and relevance of corrective and preventive actions.
• Submit process changes to production controls and processes
• Submit Engineering Change Request (ECR) as needed
• Other duties and responsibilities as assigned by manager

Benefits

• Access to high-quality medical, dental, and vision plans
• Health Savings Accounts (HSA) and Flexible Spending Accounts to make managing your healthcare easier
• wellness programs to help you stay healthy and energized.
• We offer a 401(k)-retirement plan with company match, safe harbor contribution into the 401(k) and provide resources to help you confidently plan for retirement.
• Paid time off to recharge and pursue your passions, and tuition reimbursement to invest in your professional development.
• Access to life insurance and disability coverage to protect you and your loved ones.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree