Extended Services Operations Specialist
About The Position
Quality Carriers, Inc. is the nation’s #1 tank trucking company. We transport a broad range of chemical products and provide our customers with value added services. We’re a core carrier for many of the Fortune 500 companies engaged in chemical processing and we provide services to each of the top 100 chemical producers in the world with US operations.⯠Extended Services Operations Specialist (ESOS2) is responsible to provide after-hours operations support to Quality Carriers Drivers, Independent Contractors, Terminals and Customers.
Requirements
- Ability to operate in a fast paced environment where multi-tasking is required
- Deadline and detail-oriented
- Ability to successfully manage and find solutions for complex and unexpected situations
- Basic knowledge and familiarity of DOT Safety and Hours of Service Requirements
- Minimum 2 years of trucking operations and dispatch experience required
- Willingness to work as an integral part of a team
- Knowledge/Experience with internet experience, Google Apps, Microsoft Office, TMW Software a plus
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment
- Deadline and detail-oriented
- Ability to successfully manage and find solutions for complex and unexpected situations
- Basic knowledge and familiarity of DOT Safety and Hours of Service Requirements
- High school diploma or equivalent
- At least two years related trucking operations experience required
Nice To Haves
- Bachelor’s Degree in a related area Preferred
- Knowledge/Experience with internet experience, Google Apps, Microsoft Office, TMW Software a plus
Responsibilities
- Provide best in class customer service to all internal and external customers
- Provide support to callers after hours needing assistance with, including but not limited to load tracking, fuel cards, invoices, hotels, pick-up and delivery notifications to internal and external customers
- Track and provide proactive updates for a high visibility Quality Carriers customer
- Coordinate road service by engaging approved vendors
- Properly manage ticketing system to track, report and document issues
- Assist drivers with understanding and updating E-logs
- Demonstrate a thorough knowledge and understanding of the operations structure, systems and procedures
- Update internal dispatch system as needed and provide drivers and Independent Contractors with any dispatch information needed whether via email, phone or sent electronically
- Identify available truck capacity and match with available loads
- Identify available load capacity and match with available trucks
- Locate and utilize company’s pool trailers as needed
- Update load information as necessary
- Performs other tasks as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
