Extended Season Entertainment Supervisor Ages 18+

All Career•Louisville, KY

11d•Onsite

About The Position

Supervisors in Entertainment work to help create memories through entertainment experiences that will last a lifetime for our guests. This position will show professionalism and self-motivation as well as leading a team and delegating tasks. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

At least 18 years of age
Ability to lift 30 pounds
Physical ability to stand for long periods of time
Ability to frequently move about outdoors
Ability to frequently ascend/descend stairs
Ability to detect sound levels
Ability to tolerate extreme weather conditions.
Flexible availability, with the ability to work up to 40 hours per week during daily operation.
Working knowledge of departmental and park policies
Ability to communicate in a professional and courteous manner.
Comfortable being around people, especially small children
Ability to lead and set a positive example for all team members.
Ability to work alongside team members to ensure quality of performance.
Comfortable communicating with guests, especially small children
Effective decision making through organization and planning.
Attention to detail and punctuality.
Ability to maintain a high standard of safety, guest service, and cleanliness, and hold all team members accountable to this standard.
Ability to identify problems and devise solutions in a dynamic environment.

Responsibilities

Keep all team members on task
Ensure all positions are staffed as necessary for attendance
Promote a positive and efficient work environment
Complete or delegate all opening and closing tasks
Daily coaching to ensure team follows standard operating procedures.
Daily preparation and upkeep of all operational supplies needed to complete pre-opening procedures (i.e. keys, water coolers, cleaning supplies, tablets, radios etc.)
Maintain departmental equipment in proper working condition (i.e., clipboards, audio equipment, radios, etc.).
Provide support and assistance to Entertainment management as needed
Conduct breaks per park policy and Kentucky law
Identify departmental issues to be addressed by department management
Coach team members relative to guest satisfaction by encouraging efficiency and positive guest interaction.
Collect and store all operational supplies at closing (e.g., keys, tablets, radios etc.)
Ensure assigned areas are clean and ready for operation.
Maintain uniform standards and carry necessary equipment at all times.
Conduct or assist in disciplinary and corrective action, as approved by Entertainment manager.
Address and resolve team member and guest concerns.
Understand and follow all Entertainment departmental SOPs
Assist team members with any questions or guest concerns that they encounter.
Make appropriate determinations for show cancellations with guidance from Senior Supervisor and Entertainment Manager.