Extended Coverage Dispatcher

Transco Lines Inc•North Little Rock, AR

1d•Onsite

About The Position

The Extended Coverage Dispatch staff manages all fleets and issues that occur during the night and/or weekend shift. They must be able to make good judgments without the benefit of others immediate counsel and must be exceptional documenters. They must be able to perform their duties autonomously. The following Performance Expectations articulate specifically what is required of the Extended Coverage/Night Dispatch staff in the performance of their duties as business leaders: Essential Duties and Responsibilities - Effective communication to drivers and customers, including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information. - Responsible for assigned dispatch including, but not limited to effective management for optimum performance in the following categories: Track expedited freight, including Amazon, FED EX and TJ Max. Scrub sheets to ensure on-time delivery and on time pick-up. Assist with local dispatching needs which include taking phone calls from drivers assisting with load information. Ensure call volume is low- no call should be over a 5-minute wait. Repower all loads- if someone falls off a load assist with finding a driver to cover load. Keep up with email volume. Book freight, build loads in TMW system Assist with Transco Lines extended coverage if needed. Update customers on all loads with effective communication through email or over the phone. Start working on the next days freight to be covered - Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch. - Maintain a positive attitude towards drivers and peers referring to the behaviors or the speed of trust. - Other duties as assigned by authorized personnel.

Requirements

High school diploma or GED plus 1-2 years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Knowledge of TMW Database software, Microsoft Excel and Outlook knowledge.
The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

Responsibilities

Effective communication to drivers and customers, including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.
Responsible for assigned dispatch including, but not limited to effective management for optimum performance in the following categories: Track expedited freight, including Amazon, FED EX and TJ Max.
Scrub sheets to ensure on-time delivery and on time pick-up.
Assist with local dispatching needs which include taking phone calls from drivers assisting with load information.
Ensure call volume is low- no call should be over a 5-minute wait.
Repower all loads- if someone falls off a load assist with finding a driver to cover load.
Keep up with email volume.
Book freight, build loads in TMW system
Assist with Transco Lines extended coverage if needed.
Update customers on all loads with effective communication through email or over the phone.
Start working on the next days freight to be covered
Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch.
Maintain a positive attitude towards drivers and peers referring to the behaviors or the speed of trust.
Other duties as assigned by authorized personnel.