Express Technician Lead - Capitol Toyota

Capitol Auto Group•Salem, OR

1d•Onsite

About The Position

Capitol Toyota has an immediate need for an Express Technician Lead to join their professional team of technicians. This position is responsible for overseeing daily Express Maintenance operations to ensure fast, accurate, and Toyota standard service execution. The role involves leading the team, driving throughput, enforcing process discipline, and directly supporting goals by reducing excessive wait times and improving communication flow. The Express Technician Lead serves as the single point of contact for the Express team, ensuring consistent coordination and timely completion of services, including video MPIs within quarter time expectations. Additionally, the position manages Pre Delivery Inspections (PDI) from write up through final close.Capitol Auto Group emphasizes a united, caring, fun, and trustworthy team environment, believing that personal and professional success is enhanced when employees are united. They are committed to serving each other and customers as individuals first, then addressing automotive needs.Capitol Auto Group's Diversity Statement highlights a commitment to fostering an inclusive environment free from discrimination, harassment, racism, or hate, supporting all employees regardless of race, ethnic background, religion, gender orientation, or gender identity, including AAPI, BIPOC, LGBTQ, and all other members of their family.The company's Vision is to be the best at providing a unique, customer-driven automotive experience that includes respect, integrity, and innovation. Capitol Values include being committed to guests and each other beyond expectations, creating a fun and profitable atmosphere, and being a respectful corporate citizen through personal service or financial contributions.Operating Standards include ensuring the company's Vision is known, owned, and energized by all; clearly communicating company standards and goals; protecting company assets; fostering a teamwork environment; owning and resolving customer complaints; maintaining uncompromising levels of cleanliness; always being positive and professional; being an ambassador for the company; escorting customers; using proper telephone etiquette and social media; taking pride in personal appearance; prioritizing safety; conserving energy, recycling, and protecting the environment; treating customers and fellow employees with courtesy and respect; and striving for daily innovation to create loyal customers.

Requirements

At least one year of experience managing a team of express technicians
At least 2 years of experience as an express technician
A working knowledge of shop equipment and diagnostic equipment
Excellent verbal and written communication skills
A high level of motivation for customer satisfaction, quality workmanship, team building – all with a customer focused attitude
Dependable with a strong work ethic
Excellent organizational skills and a strong attention to detail
Valid driver’s license

Responsibilities

Overseeing daily Express Maintenance operations to ensure fast, accurate, and Toyota standard service execution
Leading the team
Driving throughput
Enforcing process discipline
Directly supporting goals by reducing excessive wait times and improving communication flow
Serving as the single point of contact for the Express team
Ensuring consistent coordination and timely completion of services, including video MPIs within quarter time expectations
Managing Pre Delivery Inspections (PDI) from write up through final close