Title Express Quality Control Manager

Copart•Dallas, TX

About The Position

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. Quality Control – Manager Position Summary: Responsibilities include understanding and managing the internal audit to measure adherence to Title Express processes and Seller agreements. Must provide effective feedback to the Director to identify areas of opportunity for improvement. The individual in this role will provide support to internal customers regarding compliance with a performance standard, best practices, routine inquiries, and process improvements. Candidates must possess strong communication skills both verbal and written along with strong analytical skills. Some long-term travel (up to two weeks at one time) may be required to help support any training effort of new or existing processing centers.

Requirements

College education preferred
Minimum of one-year experience and a managerial role
Computer proficiency (Microsoft Office products, databases)
Strong problem-solving skills
Ability to travel up to 40% with some long-term assignments
Previous team leadership
Detail-oriented and organized with strong multitasking and time-management skills
Excellent verbal and written communication and interpersonal skills
Ability to work effectively with multiple lines of business and technical teams
The individual must be comfortable adapting to change

Responsibilities

Manages the master audit schedule to ensure efficiency
Organizes, schedules, and performs all physical processing center reviews/audits
Works on other duties as assigned by the Director of Business Process Development within the scope of Title Express
Provides guidance to Processing Center Managers and/or the Division Managers on operational issues and ensures managers are adhering to policies and procedures
Reviews workflow to analyze root causes of bottlenecks, and other barriers to effectiveness and efficiency
Keep all audit criteria up to date and review against business and customer requirements
Will work closely with the other managers within the department to ensure alignment
Will work on multiple TE projects and ad-hoc audits as assigned by upper management
All other assignments and/or projects as needed for the business.