Title Express Office Manager (Remote)

Copart•Dallas, TX

4d•$52,000 - $58,500•Remote

About The Position

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. Under the direction of the General Manager, the Office Manager is responsible for leading the office staff to achieve customer service goals and ensure Copart processes are implemented and followed for the Title Express functional unit they oversee. Through a thorough understanding of Copart practices, the Office Manager will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality, and service expectations. Title Express is responsible for assisting auto insurance companies with the procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.

Requirements

High School Degree (GED), some college preferred
Three (3) years office management or equivalent experience
Computer Proficiency (MS Office Suite)
Excellent communication skills -- verbal and written
Excellent customer service skills
Ability to hire, train and develop employees
Typing at least 45 Words Per Minute
Basic 10 Key proficiency
Ability to multitask in a fast-paced environment
Ability to manage expenses with basic accounting and inventory management skills
Ability to work in a fast-paced environment
Managing multiple processes for employees
Conflict management skills
Valid Drivers license
Ability to travel as needed
Ability to respond to alarm calls as needed

Nice To Haves

Bilingual skill a plus

Responsibilities

Hire, train, develop and motivate staff members
Manage day-to-day operations of specified area within the Title Express process.
Ensure all employees under their direct report meet company standards
Ensure performance is within Title Express SLA's and company standards
Provide direction to Team Lead(s) regarding metric-driven goals
Employee scheduling, time, and attendance management
Ability to complete all job tasks for positions supervised
Conduct performance reviews and any required crucial conversations according to company standards
Plan and lead meetings with the Team Lead(s) to ensure daily compliance
Handle employee/customer service issues
Other duties as assigned