Title Express Auditor

Copart•Dallas, TX

10d•$25 - $28•Remote

About The Position

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Title Express Auditor is a key member of the newly established Training & Assurance Group (TAG) — a forward-thinking team committed to operational excellence, continuous improvement, and departmental growth. This role plays a vital part in safeguarding quality standards, ensuring compliance with both internal policies and external requirements, and driving process enhancements through actionable insights. In this remote position, you will collaborate with cross-functional teams, evaluate performance trends, and recommend improvements that shape both team development and customer outcomes. If you are detail-oriented, analytical, and motivated to create meaningful impact, this is your opportunity to be part of a team that redefines quality assurance for Title Express.

Requirements

1+ years of experience in Title Express or a related role (Owner, Lien Holder, Aged Inventory, or Escalations Team Lead preferred).
Strong working knowledge of TE documentation, seller/state grids, DMV requirements, and audit methodologies.
Proficiency in Microsoft Excel, Outlook, Teams, and related productivity tools.

Nice To Haves

Exceptional attention to detail and ability to write or review process/training documentation (preferred).
Previous experience as an SME, Team Lead, or in a quality assurance role (preferred).
College education is a plus, but not required.

Responsibilities

Perform comprehensive audits of open and closed assignments from the last 90 days across various TE teams (Owner, Lien Holder, Aged Inventory, Escalations).
Conduct full-lot reviews, including call audits, process accuracy assessments, documentation quality checks, and system usage analysis.
Analyze data on cycle times, error trends, and file touches to identify root causes of escalation risks and training opportunities.
Validate accuracy of DMV requirements, Seller Grids, State Grids, and the TE Facility Operations Manual (FOM) and Process Portal.
Partner with Training and Operations teams to address process gaps through updated documentation and targeted learning solutions.
Support rebuttal efforts for seller-initiated audits by verifying data accuracy and aligning on expectations.
Clearly document audit findings within the designated platform to ensure transparency and accountability.
Participate in calibration sessions to ensure consistency in scoring and audit expectations across TAG.
Collaborate with Product, Training, Operations, and Compliance teams to support a holistic understanding of title processes.