Express Media Services Custom Project Manager

Fujifilm•Santa Ana, CA

2d•$69,542 - $90,283•Hybrid

About The Position

We are hiring a Express Media Services Custom Project Manager. The Express Media Services Custom Project Manager will organize, track, expedite and manage active custom Express Media Services products flowing from the initial request from Customer through Sales. The Express Media Services Custom Project Manager will be responsible for managing all custom Express Media Services orders, setting up new part numbers and providing quotes. A key aspect of the role is initial clarification and confirmation of requirements [known as the Custom Media Order or CMO process]. At FUJIFILM Biosciences, we turn curiosity into breakthroughs that advance the field of life sciences. By offering a comprehensive portfolio of products and services in cell culture media, discovery research reagents, recombinant growth factors and proteins, fine chemicals, and critical assay materials, we partner with the brightest minds in biotech and pharma to tackle the world’s biggest health challenges. Imagine being part of a team that enables life-changing discoveries like new vaccines, therapies, and advancements in regenerative medicine. Our culture fosters curiosity, collaboration, and innovation, and we pride ourselves on delivering unparalleled quality and service to our partners. If you’re ready to make an impact, your future belongs with us at FUJIFILM Biosciences. Our headquarters in Santa Ana, California, is surrounded by world-class schools, lush parks, and scenic beaches like Laguna and Huntington, making it an ideal place to live, work, and explore. With additional campuses across the US, Europe, China, and Japan, we offer opportunities to make a difference worldwide. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.”

Requirements

BS/BA degree in Life Sciences (Biology, Chemistry) or Marketing (emphasis on technical/scientific products) preferred; Associates degree minimum requirement.
2-3 years relevant project management experience.
Basic knowledge of how ‘custom orders’are processed.
Sales, Customer Service, or environment involving ‘custom’ [make-to-order or engineer-to-order] products.
High degree of organizational skills (planning, coordinating, tracking) related to time-sensitive creation/production of products used in a technical environment.
Strong cognitive/analytical and strategic thinking skills; confidence and assertiveness to render timely decisions around complex situations
Creativity in overcoming obstacles and barriers to progress.
Relevant project management tools, such as MS Project
Basic understanding of cell culture bioprocessing and standard cell culture media preparation methods
New product development process
Proficient in Microsoft Excel, Word, PowerPoint, Outlook, PowerBI, SalesForce, SAP, and productivity software.
Understanding of cGMP
Ability to speak, read, and write English.
Strong interpersonal skills and the ability to maintain/project a positive attitude, especially during difficult situations.
Requires the skill to work as part of a focused team over extended periods of time.
Must have excellent oral and written communication skills
Excellent presentation skills (both in small/direct meetings with management, as well as in large venues such as Sales meetings)

Nice To Haves

Bioprocess, medical device, or pharma manufacturing experience preferred
2-3 years marketing experience preferred
Commercial (Marketing, Sales, Customer Service) background and/or experience in a medical device, life sciences or related industry is preferred.

Responsibilities

Tracking and analyzing custom Express Media Services product activities, including past sales and trends.
Coordinating among various departments -- Sales, Marketing, Master Data, Formulation Sciences, Customer Service, Planning, Procurement, Manufacturing, Shipping -- to ensure that active EMS custom orders are flowing through the process in a timely fashion.
Provide formal quotes to Sales for all EMS custom orders in a timely fashion
Review/approve Media Survey Panel (MSP) Sample requests
Manage MSP inventory and work with R&D and Planning to ensure safety stock to meet customer demands
Enforce a safe culture/environment that promotes active, open and honest communication by all stakeholders
Organize, compile, and revise (as necessary) the up-front information gathering and customer acknowledgement of EMS custom order requirements (CMO Process)
Provide regular project updates and information to Sales, Management, and all internal teams, as requested.
Resolve discrepancies in information and/or expectations in terms of EMS custom order processing and fulfillment; negotiate as required in the efforts to prioritize actions required to meet customer requirements for custom product provision
Host/manage the routine forum/meeting that ensures alignment among key functions required to execute against custom product demands
Ensure that assigned projects are delivered on-time, within scope and within budget
Develop a detailed project plan to track and report progress.
Measure project p erformance using appropriate systems, tools and techniques such as PowerBI and Salesforce
Create and maintain comprehensive project documentation.
Maintain and update the DTI’s and SOP for EMS Custom orders for the CXT Marketing Team.
Serve as the lead to the weekly EMS Project calls with the internal teams
Must have proven ability to build relationships and guide teams which include representatives from multiple functional areas.