Express Customer Service Advisor - Gillman Subaru Southwest
About The Position
Are you in the restaurant, retail, or sales industry and looking for more than "just a job"? Ready to earn more, grow more, and build a real career? If you've worked as a server, bartender, auto parts sales rep, tire installer/sales associate, or mobile phone sales associate-your people skills are exactly what we're looking for. At Gillman Subaru Southwest, we believe great service starts with people who love taking care of people. That's why we're searching for an Express Customer Service Advisor-a motivated, customer-first professional who thrives on making every guest feel welcome and confident about their visit. If you're tired of the same hourly grind and ready to start a career where your personality and customer service skills are valued and rewarded, apply today and join the Gillman Subaru Southwest family.
Requirements
- One year of customer service minimum experience
- Must be eligible to work in the US
- Must pass pre-employment screening to include MVR, drug test and criminal background checkCompensation is based on experience and commensurate with Fortune 500 companies
Responsibilities
- Attitude is everything-greet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
- Medical/Dental/Vision/Life
- 401(k) with a company match
- Paid vacation
- Employee discounts
- Drug Free work environment
- EOE
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Motor Vehicle and Parts Dealers
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
