Express Service Manager - Austin Subaru
About The Position
Austin Subaru is seeking a high performing Express Service Manager to lead the daily operations of our Express Department. This individual is responsible for cultivating a positive culture, serving a loyal clientele, and maintaining excellent employee relations. This role requires satisfaction of any/all customer concerns and ensures that service is being performed at a level of the highest quality. The Express Service Manager will be directly responsible for the Express Advisor and Express Technician team. Job duties include but are not limited to: Stay up-to-date on product changes, manufacturer training, and new products. Ensure that all necessary shop equipment is in proper and safe working condition. Ensure that the Express advisor and technicians meet all customer satisfaction (NPS) and sales or production goals. Ensure proper repair procedures are being used. Analyze businesses to determine areas of opportunity, and develop action plans to improve performance. Hire, train, develop, and support the express service advisor and express technician team to achieve key goals. Reports to the Service Director.
Requirements
- Minimum 2 years automotive experience.
- Strong written and verbal communication skills to keep in contact with customers and employees.
- Must have held a valid driver's license for at least 1 year.
- Must be at least 18 years of age to be considered.
- Ability to set, meet, and exceed targeted goals.
- Experience and desire to work with cutting-edge technology.
- Positive attitude with a high-energy level.
- Ability to work well in a process driven and structured environment.
- World-class customer service experience.
- 55 +/- 5 hours per week.
- Must be able weekends and holidays
Responsibilities
- Stay up-to-date on product changes, manufacturer training, and new products.
- Ensure that all necessary shop equipment is in proper and safe working condition.
- Ensure that the Express advisor and technicians meet all customer satisfaction (NPS) and sales or production goals.
- Ensure proper repair procedures are being used.
- Analyze businesses to determine areas of opportunity, and develop action plans to improve performance.
- Hire, train, develop, and support the express service advisor and express technician team to achieve key goals.
Benefits
- Employer Paid Dental Insurance
- Employer Paid Life Insurance
- Employer Paid Medical Insurance
- Employer Paid Health Savings Account Contribution
- Employer Paid Wellness Clinic
- Employer Paid Flu Vaccinations Every Fall
- Employer Percentage Matching for 401k
- Employer Paid Parental Leave
- 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
- 14 Paid Time Off Vacation Days/Year (60 days - 3 years)
- 19 Paid Time Off Vacation Days/Year (3 - 7 years)
- 24 Paid Time Off Vacation Days/Year (7+ years)
- Annual Christmas Bonus Based on Tenure
- Annual Christmas Party
- Annual Employee Appreciation Dinner
- Employee Vehicle Purchase Program
- Employee Discounts on Collision Repair, Parts, and Service
- Bi-Weekly Pay Periods, Paid on Fridays
- Holidays: Thanksgiving, Christmas & New Years
- Employer Paid Lunches Every Saturday
- Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
- Access to In-House Insurance Agency
- Access to In-House Marketing Agency
- Voluntary Life Term and Whole Insurance
- Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
- $200 Donation to Charity of Your Choice with Approval
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
