Export Specialist

Fracht USA•Norfolk, VA

23h

About The Position

The Export Specialist is responsible for supporting the Operations functions. This role serves as the first point of contact between Fracht and its customers; responsible for communication and delivering daily updates to meet customer needs. Ensure customer satisfaction, work efficiently, and professionally, and maximize profits by minimizing the potential for error and upselling other services

Requirements

Integrity
Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
Flexibility
Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
Communication
Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
Accountability
Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
Successful completion of high school, or equivalent, plus additional job-related coursework or specialized training.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Products and Cargo Wise software(s) programs or similar.
Minimum 3 years of experience in export operations.
Strong organizational skills with the ability to multitask and prioritize
Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Must be able to lift and carry up to 20 lbs.
Must be able to sit for prolonged period of time in office environment, desk setting
Must be able to talk, listen and speak clearly on telephone.

Responsibilities

Responsible for creating quotes for trucking, air freight, and LCL shipments for pick up.
Create files, arrange for pickup, and obtain shipment documentation necessary for domestic/international transportation.
Ensures compliance with government regulations, company policies, and Trade directives.
Follow appropriate work instructions or checklist to create consistency and minimize errors.
Enter shipment and booking details into CargoWise timely and accurately, submit all required documentation from the system (i.e. Master, AES, EDI, Booking confirmations, etc.)
Perform rate validation and auto-rating and coordinate rate filing as necessary.
Respond to complaints, demonstrate effort to seek help from upper management when needed; respond to customer emails request for shipment status and proof of delivery.
Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries
Responsible for tracking and tracing customer accounts and shipments and providing updates in a timely manner.
Responsible for all billing accounts and ensure accuracy.
Responsible for problem resolution and conflicts for customers and vendors.
Performs other related duties as assigned by management