Export Analyst

Aston Carter•Warren, MI

1d•$27 - $27•Hybrid

About The Position

Single point of contact for assigned accounts, including daily interface with subsidiaries, North America Export Operations, Logistics, suppliers, subject matter experts and dealers/distributors in the export markets. Liaison with Export Operations Managers on various order-to-delivery related issues. Assist in resolving current issues, providing solutions that benefit both company and customer Primarily responsible for tracking all orders for export markets from Order-to-Delivery (OTD) Inform and follow up with export customers on all order entry issues, order rejects, changes to orders like options, ship to and orders cancellations (if applicable). Responsible for tracking and updating all MVBs (Manufacturing Validation Build) status on weekly basis. Follow up with respective teams (logistics, finance, export product managers, MVB coordinators and markets) on any changes that affect the launch of products within export markets. Highlight any issues to Export Operations Manager on a weekly basis.

Requirements

High level of analytical and problem-solving skills with a focus on identifying key issues and resolving root causes.
Demonstrate relationship-building skills with the ability to interact with the customer via email and phone conversations.
Understand unique customer needs across various countries.
Ability to work independently and meet deadlines.
Proficient use of Microsoft Word, Excel and Power Point
Strong oral and written communication skills
Ability to manage multiple activities through various systems

Responsibilities

Single point of contact for assigned accounts
Liaison with Export Operations Managers on various order-to-delivery related issues.
Assist in resolving current issues, providing solutions that benefit both company and customer
Primarily responsible for tracking all orders for export markets from Order-to-Delivery (OTD)
Inform and follow up with export customers on all order entry issues, order rejects, changes to orders like options, ship to and orders cancellations (if applicable).
Responsible for tracking and updating all MVBs (Manufacturing Validation Build) status on weekly basis.
Follow up with respective teams (logistics, finance, export product managers, MVB coordinators and markets) on any changes that affect the launch of products within export markets.
Highlight any issues to Export Operations Manager on a weekly basis.