Expert Service Center Technician

Xylem•Houston, TX

4d•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: The Expert Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.

Requirements

Some travel required
20%-80% travel depending on division & location (overnight stays, away from home)
Driver Application for Employment
Motor Vehicle Report (MVR)
Forms: o Driver Disclosure and Release o Employee Applicant Drug and Alcohol Statement o FMCSA Certificate of Awareness o Driver Certificate of Violations o Driver Statement of On Duty Hours Road Test o Copy of Driver’s License o Copy of Medical Certificate
Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Ability to obtain DOT Medical card
Clean driving record
Work experience preferred
3 to 7 years of technical work experience
Electrical, mechanical, diesel, fusion experience depending on business unit
Work without direct supervision and provides coaching/training to junior-level technicians
Technically sound
Experience with Microsoft Office including smart devices
Must have customer service experience
Demonstrates critical thinking and troubleshooting ability
Synthesizes technical information and communicates it clearly

Nice To Haves

Technical military background
Tech Cert, Degree or industry specific license(s)

Responsibilities

Create and maintain safe working environment and culture within the organization
Take care of company property
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment
Usually works with little to no supervision
Works independently and has ability to lead/coach/guide/motivate

Benefits

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.
We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).
Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions.

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