Experiential Program Manager

Blackbird Labs•New York City, NY

1d•Hybrid

About The Position

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. About Our Team: At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission. About the Job Blackbird is seeking a Part-Time Experiential Program Manager (25 hours a week contract) to execute and support our national experiential programming. This role sits on the Loyalty team and reports to the Head of Blackbird Club & Experiential Marketing. You will coordinate and help execute Blackbird’s experiential initiatives, including VIP Club Member Nights, ticketed events, recurring dining club programs, luxury partnerships (including Mercedes and Noma), and sponsored B2B/B2C productions. This is a highly tactical role (approximately 90% execution, 10% strategy). You thrive in production timelines, vendor coordination, material management, and on-site execution. You understand that hospitality lives in the details — and that no detail is too small to get right. NYC-based (hybrid, ~2 days/week in office). Required on-site presence for NYC events. Occasional nights and weekends required. Travel opportunities may arise but are not required.

Requirements

2–4 years of experience in event production, experiential marketing, hospitality operations, or related fields
Hands-on experience producing events
Hospitality or restaurant experience strongly preferred
Experience sourcing vendors, pulling quotes, and managing production timelines
Experience executing events on-site and working directly with guests
Comfortable engaging with VVIP members in luxury environments
Exceptional organization and follow-through — you confirm the shipment, close the loop, and track the details
Confident providing creative direction and feedback to designers
Strong written communication skills
NYC-based with availability for on-site monthly events and occasional nights/weekends
Proactive, detail-obsessed, and comfortable operating in a fast-paced startup environment

Nice To Haves

Experience working with luxury brand partnerships
Familiarity with loyalty or membership-driven programs
Experience managing projects end-to-end from planning through execution
Interest in building scalable experiential systems and playbooks

Responsibilities

Own execution of NYC events including intimate cocktail gatherings for our top Members and buyouts with restaurants as a part of our Burger dining club.
Support production of ticketed and sponsored experiential events
Build and manage run-of-show documents, timelines, and production schedules
Oversee print and physical materials (menus, signage, gifting, branded collateral)
Confidently make design requests and provide clear feedback to designers
Source vendors, collect and compare quotes, and present organized recommendations
Assist with light negotiation and manage vendor coordination
Track contracts, shipments, deliveries, and production timelines
Ensure all materials arrive on time and meet brand standards
Serve as on-site execution lead for smaller events, and execution support for larger events.
Manage guest check-in, partner coordination, and real-time problem-solving
Represent Blackbird confidently in luxury hospitality environments and with VVIP members
Track event-related receipts and line items
Assist with post-event recap reports and operational learnings
Manage the event inbox and support guest communications
Help refine repeatable experiential systems that scale nationally