Experiential Account Manager

24G•Troy, MI

21d•Hybrid

About The Position

At CLUTCH, a division of 24G, we create digital experiences that power some of the world’s most iconic events and brands. Our team brings together talented developers, designers, strategists, and experiential specialists to craft interactive activations that captivate audiences, tell compelling stories, and deliver measurable results. We’re looking for a driven and personable Account Manager to join our growing team. In this role, you’ll manage client relationships, guide projects from kickoff to execution, and ensure our experiences deliver maximum impact. You’ll collaborate closely with internal teams—PMs, creative, development, and production—to keep programs aligned, on-budget, and on-track. If you're highly organized, client-focused, and excited by the world of experiential and live events, this is the role for you.

Requirements

Strong organizational and planning skills, with the ability to manage multiple priorities.
Solid budgeting and financial awareness, including forecasting project costs and needs.
Excellent communication and presentation skills - comfortable leading conversations and explaining complex ideas with clarity.
Ability to follow unique client processes while proactively asking clarifying questions when needed.
A collaborative mindset and willingness to work closely with cross-functional teams.
High attention to detail with the foresight to spot risks before they escalate.
Client-focused approach with empathy, professionalism, and diplomacy.
A positive, “can do” attitude that thrives in fast-paced environments.
Outgoing, personable, and effective in relationship-building.
Experience in client-facing roles (account management, customer success, project coordination, or similar)
Experience managing timelines, deliverables, or budgets in a professional setting
Strong written and verbal communication skills

Nice To Haves

Experience using CRM tools such as HubSpot
Experience working in events, experiential marketing, or agency environments
Background or exposure to digital event experiences (virtual, hybrid, interactive, or technology focused activations)
Experience collaborating with creative, technical, or production teams
Degrees in Marketing, Communications, Business, Public Relations, or Event Management
Experience specifically in event or experiential marketing

Responsibilities

Build strong, trust-based relationships with clients through clear communication and proactive engagement.
Understand client goals and translate them into actionable plans for cross-functional teams.
Manage budgets, timing, and scope to keep projects aligned with expectations.
Develop presentations and proposals that articulate project vision, strategy, and value.
Ensure client feedback is gathered, documented, and integrated effectively.
Serve as the primary point of contact throughout the project lifecycle.
Partner with Project Managers to support smooth execution and transparent communication.
Support onsite deployments during key events, occasionally traveling as needed.
Identify opportunities for account growth and value-adding recommendations.