Experienced Service Advisor

Lithia & Driveway•Costa Mesa, CA

31d

About The Position

Chrysler Dodge Jeep Ram of Costa Mesa is growing, and we’re looking for an experienced Automotive Service Advisor to join our high-performing service team. If you’re a customer-focused professional with strong CDJR knowledge and a passion for delivering exceptional service, we want to meet you!

Requirements

2+ years of automotive service advisor experience (CDJR dealership experience strongly preferred)
Strong understanding of Chrysler, Dodge, Jeep, and Ram products, systems, and warranty processes
Excellent communication skills and a customer-first mindset
Ability to multi-task in a fast-paced environment
Proficiency with dealership DMS systems (Reynolds & Reynolds, CDK, or similar)
A positive attitude and strong teamwork skills
Valid driver’s license with a clean driving record
High School graduate or equivalent, 18 years or older required.
We are a drug-free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

CDJR dealership experience strongly preferred

Responsibilities

Greet customers and serve as their trusted liaison throughout the service process
Accurately document customer concerns and vehicle symptoms
Recommend maintenance and repair services based on manufacturer guidelines and vehicle needs
Communicate repair timelines, costs, and status updates clearly and professionally
Work closely with technicians to ensure efficient and accurate repairs
Build long-term relationships that drive customer satisfaction and retention