Mercedes-Benz of Richmond - Experienced Service Advisor/Assistant Mngr

Mercedes-Benz of Richmond'•Henrico, VA

60d

About The Position

Mercedes-Benz of Richmond, a division of David R. McGeorge Car Company, is hiring an Experienced Service Advisor/Assistant Manager McGeorge Car Company, a locally owned, third-generation business, has been Richmond's source for Mercedes-Benz vehicles since 1960. We are proud of our long history and grateful for the generations of loyal customers we serve every day. The Service Advisor's duties and responsibilities include the following (other duties may be assigned):

Responsibilities

Setting, confirming, and preparing for appointments with customers to expedite their service experience
Greeting customers in a timely and friendly manner
Determining vehicle needs based on customer information and a vehicle walk-around
Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
Follow-up with customers on the status of their vehicle, based on how the customer wants to be informed
Following-up with customers to ensure satisfaction
Setting and achieving targeted sales goals
Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information
Providing an exceptional customer experience to drive loyalty