Lithia & Driveway-posted about 12 hours ago
Full-time • Mid Level
Ann Arbor, MI

Are you ready to represent one of the world’s most prestigious automotive brands? Mercedes-Benz of Ann Arbor is looking for a high-performing Service Advisor who thrives in a luxury dealership environment and is passionate about delivering an exceptional customer experience. At Mercedes-Benz of Ann Arbor, you’ll be part of a team that values precision, professionalism, and premium service. Working at a luxury store means you’ll engage with discerning clients, high-end vehicles, and a brand that sets the standard for automotive excellence.

  • Ensure clear communication of customer concerns and technician recommendations, creating a seamless service experience.
  • Calculate costs for parts, labor, and deductibles to provide transparent and trustworthy pricing.
  • Prepare and process ROs, obtain approvals, and maintain accurate records in our service database.
  • Explain inspection results and recommend additional services with confidence and clarity.
  • Handle manufacturer warranty claims for qualifying repairs with attention to detail.
  • Share service specials, timelines, and expenses to ensure customers feel valued and informed.
  • Minimum of 3 years Premium Brand Service Advisor Experience
  • Basic mechanical understanding of an automobile
  • A team player who is focused on providing exemplary customer service
  • Acceptable driving record and a valid driver's license in your state of residence
  • High School graduate or equivalent, 18 years or older required.
  • German Luxury Brand Experience highly preferred with CDK Experience
  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs
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