Experienced Help Desk Technician

Logistec•Houston, TX

15d

About The Position

Ready to take on your next career move? Join LOGISTEC as an Experienced IT Help Desk Technician in Houston, Texas. Take this opportunity and come do great things with us! What do you gain from being part of LOGISTEC? (Depending on the position and the company) Opportunities for career growth and development; An employee assistance program; A mentoring program to help you succeed; Customized training to upgrade your skills.

Requirements

5+ years of experience in IT support, help desk, or a similar technical support role.
Strong ability to communicate clearly, listen actively, and comprehend user needs.
Proven ability to remain professional, respectful, and patient in all interactions.
Strong troubleshooting, organizational, and customer service skills.
Ability to work independently and adapt to changing priorities.
Bilingual (English and Spanish) – required.
Must have a valid Passport – required
Must be able to obtain a TWIC card upon hire
Must be able to travel 25% of the time

Responsibilities

Respond to user requests via phone, email, and chat, delivering courteous, timely, and effective support.
Install, configure, support, and maintain desktops, laptops, peripherals, and software in compliance with company standards.
Troubleshoot and maintain LAN/WAN, VoIP systems, videoconferencing tools, digital signage, and other computing equipment.
Deploy and support mobile and remote devices (iPhone, Android, handheld scanners, etc.).
Maintain accurate computer and equipment asset inventories.
Contribute to the research, development, and implementation of technical solutions.
Ensure system, process, and user documentation is current and complete.
Support system security and compliance requirements.
Participate in integration projects and continuous improvement initiatives.
Perform technical analyses and contribute to business proposals as needed.