Experience Strategy & Transformation Lead

Humana

2d • $104,000 - $143,000 • Remote

About The Position

The Experience Strategy & Transformation Lead supports the execution of experience-led transformation initiatives across Group Specialty products by translating strategy into actionable roadmaps, product capabilities, and delivery outcomes. This role operates within the Product Delivery organization and partners closely with Product, Technology, Operations, and Business stakeholders to design, deliver, and continuously improve consumer and customer experiences. The Experience Strategy & Transformation Lead for the Specialty Product Delivery Organization focuses on end-to-end delivery, capability design, and operationalization of experience strategies, while contributing to business architecture artifacts that align customer journeys, products, platforms, and operating models. Advises executives to develop functional strategies on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action. Key Responsibilities Experience Strategy & Delivery Execution Lead the execution of experience transformation initiatives aligned to Group Specialty product strategies and enterprise experience standards. Translate experience strategies and target-state visions into prioritized product roadmaps, epics, and features. Partner with Product Managers and Delivery Leads to ensure experience outcomes are embedded in agile delivery plans and PI commitments. Drive continuous improvement through customer insights, journey analytics, and post-release learning. Collaborates and works regularly with Professional Level, Lead/Manager and Director roles across Business and IT Business Architecture & Capability Enablement Contribute to business architecture by defining and maintaining: Experience capability maps Value streams and customer journeys Product-to-capability and capability-to-platform alignment 1-3 year strategic roadmap Support target operating model design by clarifying roles, handoffs, and dependencies across Product, Technology, and Operations. Identify experience and capability gaps and recommend solutions that balance customer value, delivery feasibility, and business impact. Cross-Functional Collaboration Serve as a day-to-day experience strategy partner for Product Delivery teams supporting Group Specialty lines of business. Collaborate with UX, Design, Technology, Data, and Operations to ensure cohesive and scalable experiences. Support change adoption by working with business partners on readiness, communications, and measurement. Governance, Metrics & Quality Define and track experience success metrics (e.g., customer satisfaction, journey performance, operational outcomes). Ensure alignment to enterprise standards, accessibility requirements, and brand guidelines. Escalate risks, dependencies, and trade-offs to the Principal with clear options and recommendations. Decision Rights & Scope Owns execution-level experience strategy and delivery outcomes for assigned Group Specialty initiatives. Makes recommendations on prioritization, sequencing, and design within defined strategic guardrails. Escalates enterprise-level trade-offs, architectural conflicts, and strategic shifts to the Principal. This role is a feeder to the Principal, Experience Strategy & Transformation position, building depth in strategic execution, delivery leadership, and business architecture to support broader enterprise accountability. Use your skills to make an impact

Requirements

• Bachelor's degree or equivalent experience.
• 5–7+ years of experience in experience strategy, product delivery, transformation, business architecture, or related roles.
• Experience working within agile product delivery models and cross-functional teams.
• Demonstrated ability to translate strategy into execution artifacts (roadmaps, journeys, capabilities).
• Strong analytical, communication, and stakeholder management skills.
• Experience working with Microsoft collaboration and productivity tools.
• Exposure to value stream mapping or operating model design.

Nice To Haves

• Experience in healthcare, insurance, financial services, or other regulated industries.
• Familiarity with Group Specialty products, customer segments, or distribution models.
• Experience partnering with UX/design teams and leveraging customer research and data insights.

Responsibilities

• Lead the execution of experience transformation initiatives aligned to Group Specialty product strategies and enterprise experience standards.
• Translate experience strategies and target-state visions into prioritized product roadmaps, epics, and features.
• Partner with Product Managers and Delivery Leads to ensure experience outcomes are embedded in agile delivery plans and PI commitments.
• Drive continuous improvement through customer insights, journey analytics, and post-release learning.
• Contribute to business architecture by defining and maintaining: Experience capability maps Value streams and customer journeys Product-to-capability and capability-to-platform alignment 1-3 year strategic roadmap
• Support target operating model design by clarifying roles, handoffs, and dependencies across Product, Technology, and Operations.
• Identify experience and capability gaps and recommend solutions that balance customer value, delivery feasibility, and business impact.
• Serve as a day-to-day experience strategy partner for Product Delivery teams supporting Group Specialty lines of business.
• Collaborate with UX, Design, Technology, Data, and Operations to ensure cohesive and scalable experiences.
• Support change adoption by working with business partners on readiness, communications, and measurement.
• Define and track experience success metrics (e.g., customer satisfaction, journey performance, operational outcomes).
• Ensure alignment to enterprise standards, accessibility requirements, and brand guidelines.
• Escalate risks, dependencies, and trade-offs to the Principal with clear options and recommendations.
• Owns execution-level experience strategy and delivery outcomes for assigned Group Specialty initiatives.
• Makes recommendations on prioritization, sequencing, and design within defined strategic guardrails.
• Escalates enterprise-level trade-offs, architectural conflicts, and strategic shifts to the Principal.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees