Experience Specialist (Med Spa Coordinator)

VIVA DAY SPA LLC•Round Rock, TX

About The Position

Are you passionate about creating exceptional experiences in the dynamic world of aesthetics and wellness? As a Med Spa Patient Coordinator at Viva, Austin's premier day + med spa, you’ll be joining a nurturing team that is focused on providing 5-star level hospitality. We're on the lookout for individuals who excel in delivering five-star service, possess strong sales skills, and thrive in a collaborative setting. The BEST Med Spa in Austin LIVE LIFE LOVE LIFE Viva is an Austin based, day and med spa started in June of 2005 by three women who innovated the Austin industry by bringing Med + Day Spa under one roof. We're fast growing, hip and locally-owned, with four locations in Central Austin + Round Rock. We attribute much of our success to our incredible employees, and are firm believers in taking care of our talented people who, in turn, pamper our med spa guests with 5-star care. VOTED BEST SPA Austin Chronicle; Austin Monthly; and Austin Young Chamber of Commerce We're extremely proud to have been ranked Best Places to Work by the Austin Business Journal four times. Our low employee turnover rate is a testament to our most important values, including providing a happy and prosperous employee experience by maintaining a safe and nourishing place to work, along with a fun & caring culture, and a growing list of competitive benefits. Is Seeking Experts Like YOU At the GREATEST PLACE TO WORK The most awesome co-workers you can imagine! If spreading love by serving people makes your heart skip a beat, and you value Authenticity, Excellence at Every Touchpoint, Doing the Right Thing, and 360 Degrees of Care, YOU BELONG HERE. Send us your resume along with a cover letter outlining why you'd be the ideal fit for this position at Viva Day Spa + Med Spa. Bonus points for completing this sentence in your response: I do my part to help make the world a better place by_____. We look forward to hearing from you! We’re proud to provide equal opportunities to all employees and applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, results of genetic testing or other applicable legally protected characteristics. This position does require a background check due to the personal nature of our business. COVID-19 considerations Viva is proud to use hyper-clean sanitation practices, HEPA filters throughout the spas + offices in addition to state mandated sanitation/cleaning protocols. During times of pandemic, Viva carefully considers the various stage levels and the impact it has on our guests and team. As such, we implement extra protective measures to ensure the health and safety of those in our community. Front desk. Front Desk Coordinator. Med Spa Coordinator. Medical Spa Receptionist. Patient Care Coordinator. Med Spa Coordinator. Aesthetics Coordinator.

Requirements

At least one year of professional experience in a Med or Day Spa
Ability to work weekends, evenings, holidays along with a rotating schedule
Willingness to make a minimum 1 year commitment to the department
A warm, calm & nurturing demeanor
5 Star customer service finesse
Efficient use of time and superior time management skills
Laser-focus on high average ticket price, and on rebooking, cross-booking and upgrading
Sales drive to exceed KPIs, and are motivated by incentives and education
An acute attention to detail; and ability to think on your feet
Responsibility. You are a wellness-oriented team player, with a strong work ethic
Curiosity and knack for building relationships and engaging people
A natural ability to inspire, educate and grow business
Professional communication skills, both written and verbal
Computer knowledge with working experience using MS Office and/or Google Drive

Responsibilities

Coordinate and oversee the day-to-day operations of our med spa services, including laser treatments, injectables, and other advanced aesthetic and wellness treatments.