Spa Coordinator

Pyramid Global Hospitality•Woodinville, WA

6d•$26 - $26

About The Position

The Spa at Willows Lodge Position Overview The Spa Coordinator is the heartbeat of our front desk and guest experience. This role supports daily spa operations by welcoming guests, managing appointments, assisting therapists, and maintaining a clean, organized, and calm spa environment. We are looking for a reliable, professional, and service-driven individual who thrives in a fast-paced luxury spa setting.

Requirements

Previous spa, hotel, or customer service experience preferred
Knowledge of skincare and spa treatments is a strong plus
Strong communication and multitasking skills
Professional appearance and positive attitude
Ability to stay calm and organized in a busy environment
Team player willing to step in where needed
Comfortable standing for long periods and performing light cleaning/lifting
Must be available to work nights, weekends, and holidays as required
Part-time and/or full-time availability considered based on business needs
Someone with an engaging and welcoming personality
Someone with a strong attention to detail
Someone who can work under pressure in a fast-paced environment
Someone with a passion for creating an exceptional experience for all guests
Someone with excellent communication skills
Someone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
Someone with a flexible schedule that allows them to work weekends and holidays

Nice To Haves

Someone with or the ability to obtain a CPR and First Aide certification preferred

Responsibilities

Greet guests warmly and professionally; check guests in and out of spa services
Answer phones, respond to guest inquiries, and book spa appointments accurately
Maintain knowledge of spa services, treatments, memberships, and retail offerings
Provide exceptional guest service before, during, and after treatments
Assist therapists with odds and ends as needed to support smooth service flow
Maintain front desk organization, including daily paperwork and schedules
Support retail sales and recommend skincare products when appropriate
Clean and restock locker rooms throughout the day to spa standards
Drop off and manage laundry as needed
Ensure spa policies and procedures are followed
Communicate clearly with therapists and leadership regarding guest needs and schedule changes
Assist with opening and closing duties of the spa