Experience Research Vice President

JPMorgan Chase & Co. • Wilmington, DE

3h

About The Position

Join us to pioneer user experience insights, shaping products that resonate with
our customers.

As an Experience Research Vice President in Cybersecurity & Technology Controls
(CTC) Shared Services organization, you will play a pivotal role in shaping the
user experience across our products and services. Leveraging your deep expertise
in research methods and user experience design, develop and execute research
strategies to uncover valuable insights into the wants, needs, and abilities of
our customers and end users. Your work will provide the foundation used to
inform effective product and service designs across the firm. Apply your
advanced knowledge of quantitative and qualitative methods to critically analyze
the effectiveness of our existing and future designs as you collaborate with
cross-disciplinary teams.

Requirements

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing  high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs

Nice To Haves

• Experience using Figma, Monday.com, Adobe Analytics
• Ability to navigate ambiguity, set clear expectations, and align with stakeholders to maximize the impact and clarity of research efforts

Responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Create journey maps, service blueprints, and storyboards to identify pain points, opportunities for improvement, and champion innovation in products and features
• Communicate methodologies, insights, and strategic recommendations effectively to leadership and stakeholders at all levels of the organization, championing research best practices and user-centered decision-making
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed