Experience Operations Manager, Americas

SailGP•New York, NY

17h•Hybrid

About The Position

The Rolex SailGP Championship is the most exciting racing on water, where anything can happen in short, adrenaline-fueled battles between national teams at iconic stadium destinations worldwide. Top athletes fly in identical high-tech F50 catamarans faster than the wind, at speeds in excess of 100km/h (60mph). Founded in 2018, SailGP is one of the world’s fastest-growing sports and entertainment properties, now in its sixth season. SailGP also races for a better future, championing a world powered by nature. Underpinning the organization’s purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender equity and inclusivity. SailGP is a global organisation with defined values that shape the culture of its team – Deliver Quality and Consistency; Evolve with Focus; Make it Count; Stand Together and Strike a Balance. Summary: Responsible for supporting the delivery of premium guest experiences at SailGP events across the Americas region by executing strategic and operational plans. Works closely with Experience Operations Lead to execute all VIP and premium spaces, including the Adrenaline Lounge and Waterfront Premium. Coordinates with Infrastructure and Operations teams to ensure design and delivery meet all requirements and serves as the onsite support during event build and live days. This is a contractor position.

Requirements

Experience in live event operations, preferably in VIP or premium guest services
Strong project and time management skills with the ability to deliver complex plans
Excellent communication and stakeholder coordination across multiple teams
Proven ability to lead onsite operations during event build and live execution
Understanding of event infrastructure and space planning
Ability to problem solve and make decisions under pressure
High attention to detail and commitment to delivering exceptional guest experiences
Comfortable working in fast paced, high pressure environments

Nice To Haves

Familiarity with guest journey mapping and hospitality best practices is a plus

Responsibilities

Support the Experience Team in successfully implementing and executing all short, medium and long-term strategic visions for guest journeys and spaces at SailGP events in the Americas region.
In collaboration with the Head of Experience and Experience Operations Lead, deliver operational plans in line with strategic concepts for all VIP guest groups including all guest touch points and the Adrenaline Lounge.
Work with the Premium Experience Lead to deliver operational plans in line with strategic concepts for our premium guest groups including the Waterfront Premium product.
Work closely with the Infrastructure Manager on design of all premium spaces to ensure all operational needs are considered and met.
Be responsible for ensuring all operational planning is shared and communicated with the wider SailGP Operations team.
Serve as on-site operational support for premium spaces during event build and live days at Americas events.
Promotes SailGP Values and contributes to a positive culture
Fosters a work environment where diversity is valued, respected, and celebrated through inclusive leadership
Develop creative solutions that allow for quality work to be delivered
Drive collaboration and team work within their team and amongst wider department recognising their personal impact and utilising this effectively
Promote working practices that enable a healthy work life balance within the team and celebrate wellbeing
Supports and displays out of the box thinking guiding this to align with SailGP's strategic objectives
Support teams with developmental goals and growth plans utilising a coaching mindset to enable and empower
Seizes opportunities to impact Better Sport, Better Planet
Strives for the commercial sustainability of SailGPconsidering this at all parts of budget management
Effectively presents with impact