Sales Operations Manager (Americas)

Sumsub

1d•Remote

About The Position

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface. Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide. Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave™ and Frost Radar™. Now we are looking for a Sales Operations Manager to managing and guiding clients from onboarding to renewal and making sure the client’s onboarding journey is smooth and quick.

Requirements

Great command of English and Spanish
Demonstrated Account Management, Sales Operations or similar experience in Sales
CRM pipeline management notion
Excellent communication and negotiation skills with strong attention to detail
Quick learner, ready to work in a fast-pacing and developing environment
Ambitious and willing to grow professionally
Responsible, detail-oriented, and self-organised.

Nice To Haves

Experience in B2B cloud/SaaS software or financial services/compliance/i-gaming will be a huge plus

Responsibilities

Managing accounts from onboarding to renewal
Managing and guiding clients on all levels: technical, business, and product (collaborating with other teams)
Working on quotes, agreements, and NDAs – making sure the client’s onboarding journey is smooth and quick
Researching & identifying potential prospects based on strategy development aspects
Maintaining highly targeted outbound outreach (incl. email, phone, LinkedIn, etc.) to source meetings with key prospects
Introducing clients to the new features and handling new feature releases

Benefits

Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
Compensation. We offer fair and transparent pay, benchmarked to the market.
Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.