Experience Lab Operations Senior Associate (Onsite, Nashville)

water•Nashville, TN

18h•$61,155 - $67,950•Onsite

About The Position

You’ll organize, manage, and oversee the operations for the Experience Lab and the adjoining staff offices. Reporting to the Experience Lab Director, you’ll work hand in hand with the core team to ensure the front desk is staffed, volunteers are recruited, special events are coordinated, customer experience is maximized and the space is organized and cleaned (among other things). You’ll be the go-to person for helping coordinate all the internal and external stakeholders to ensure The Experience Lab is always ready to help reach more people with the charity: water story.

Requirements

3-5 years of project management and/or customer service experience
Exceptional organization, communication and project management skills
Superior verbal and written communication skills
Schedule flexibility; up to 2 working weekends per month
Ability to take direction and work independently to accomplish assigned tasks
Incredible attention to detail and ability to multitask

Nice To Haves

Experience working in a high-touch retail environment
Proficiency with Jira, Google Suite, or other project management tools
Knowledge of various point-of-sale software, ticketing, and/or fundraising platforms
Love of hospitality

Responsibilities

Supporting the Director with day-to-day operations including staffing, upkeep of Lab exhibits and space, maintenance calls/vendors, and logistics for the Lab and adjoining staff offices. This includes being responsible for the continued upkeep of the Lab exhibits and space
Setting up and managing a volunteer program from recruitment to onboarding to assist with Lab tours and priorities
Working with the Finance team on Lab budget, including processing invoices and updating budgets on a monthly basis
Helping coordinate special events and visits from charity: water staff, donors and other groups in the Nashville and Franklin area
Collecting and analyzing feedback from guests to continuously optimize and improve the visitor experience
Creating special Lab hosted events that drive revenue and brand awareness
Helping manage the front-desk experience by greeting and checking guests in and out
Handling bookings, cancellations, and payments
Helping field requests and support group visits and special events

Benefits

Unlimited PTO
Summer Fridays
6-week paid sabbatical leave after 5 years of employment
Annual bonus potential through The Pool
401k plan + employer match
Medical covered at 85% + Dental/Vision contributions
FSA + dependent day care FSA
Employer-paid life insurance, STD, LTD
16-week paid maternity and paternity leave for new parents
Stipends for Professional Development and a You-do-You Perk
TSA Pre-check reimbursement
2-4 annual travel requirements that foster team alignment, connection and in-person collaboration