Experience Coordinator
About The Position
The Experience Coordinator is the heartbeat of the Bad Birdie HQ experience, blending hospitality, concierge-level service, and day-to-day operational support to keep our Scottsdale office running smoothly. This is a hands-on role where you'll stay active throughout the day, helping create a welcoming, polished environment for our team, guests, and partners. We're looking for someone who is naturally proactive, takes pride in the details, and consistently follows through. Reports To: Head of Operations & People Schedule: This role is primarily on-site at our Scottsdale HQ Monday–Thursday when most of our corporate team is in the office. Fridays are typically flexible/remote, with occasional in-office needs for guests, vendors, events, or urgent office priorities. What Success Looks Like Within the first 3 to 6 months, success looks like: Guests and employees consistently feel welcomed, cared for, and impressed The office runs smoothly with minimal friction or surprises Issues are surfaced early and handled calmly and efficiently Leadership trusts the HQ experience is well supported and maintained daily
Requirements
- 1 to 3 years of experience in an office, hospitality, administrative, or customer-facing role
- Warm, positive presence; you genuinely enjoy making people feel taken care of
- Highly organized and detail-oriented, with strong follow-through
- Proactive by nature; you notice what needs to be done and take care of it
- Strong communication skills and comfort working in a fast-paced environment
- Able to work independently and stay on task with minimal direction
Responsibilities
- Serve as the primary host of BBHQ, welcoming guests, candidates, partners, and vendors
- Create a warm, thoughtful, elevated in-office experience aligned with the Bad Birdie brand
- Ensure conference rooms, shared spaces, and amenities are always ready and functional
- Support leadership and staff in maintaining hospitality standards across the office
- Support daily office readiness: opening/closing, cleanliness, organization, and supplies
- Keep the office consistently guest-ready, functional, and well-maintained
- Identify and flag facilities, maintenance, and operational issues in a timely manner
- Help maintain office SOPs and playbooks to ensure consistency and continuity
- Assist with office-related projects, HQ improvements, and operational initiatives
- Support leadership offsites, internal events, and key company moments
- Help coordinate and execute tasks from start to finish with minimal oversight
- Serve as a day-to-day point of contact for building services, vendors, and office needs
- Help coordinate work orders and office service requests through to completion
- Communicate clearly with service providers and flag issues to leadership as needed
- Assist with tracking office-related expenses and purchases
- Help manage supply orders and monitor inventory levels
- Support the team with general administrative and operational needs as they arise
Benefits
- Generous PTO and sick time
- 10 recognized holidays
- Medical, dental, and vision insurance, plus HSA and 401(k) with company match
- Heavily discounted Bad Birdie apparel
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
