Client Experience Coordinator

Four Hands•Austin, TX

4d•Onsite

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. We are seeking a friendly, organized, and customer-focused professional to join our elevated warehouse team. This role is the face of our pickup operations, supporting both end consumers and local designers who are collecting furniture orders. The ideal candidate is detail-oriented, and proactive; someone who enjoys interacting with people while ensuring operational excellence behind the scenes.

Requirements

Strong interpersonal and communication skills
Experience in customer service, retail, logistics, or warehouse operations
Naturally friendly, patient, and customer-focused demeanor
Excellent organizational skills and attention to detail
Comfortable speaking with customers both in person and over the phone
Ability to multitask in a warehouse environment
Reliable and punctual

Responsibilities

Greet customers and designers in a professional, friendly, and welcoming manner
Verify customer information and coordinate order retrieval with warehouse staff
Create a smooth, positive pick-up experience from arrival to departure
Send pick-up reminders to customers in advance of scheduled appointments
Follow up with customers who have missed scheduled pickups
Help answer customer questions related to pick-up and scheduling
Accurately track pickups and maintain updated records
Assist in organizing daily pickup schedules
Maintain clear and professional communication via phone, email, or messaging platforms
Communicate any issues or discrepancies to the Pickup Operations Manager
Support overall warehouse flow and efficiency as needed
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey